Sales Operation Manager Saudi National Only

About The Luxury Closet

The Luxury Closet, based in Dubai, is a company focused on redefining the luxury market. The company aims to build a sustainable business that curates valuable and exclusive luxury items globally, inspiring modern luxury consumers.

About the Role

The Luxury Closet is seeking a Sales Operation Manager to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 5-10 years of experience. The role focuses on maximizing sales and revenue by exceeding targets and collaborating with various departments. This position is open to Saudi Nationals Only.

Key Responsibilities

• Conduct market research to understand customer needs, competitive landscape, and industry trends.
• Identify key market segments, potential partners, and sales channels.
• Develop and execute a go-to-market plan for the new country.
• Engage with potential clients through cold calls, networking, events, and referrals.
• Build and maintain a robust sales pipeline.
• Deliver presentations and product demonstrations.
• Negotiate contracts and close deals to achieve sales targets.
• Represent the company at industry events, trade shows, and networking functions.
• Build relationships with local influencers, business partners, and potential clients.
• Promote brand awareness in the local market.
• Identify and onboard local distributors, agents, or resellers (if applicable) and negotiate agreements.
• Provide customer service to build trust and ensure repeat business.
• Gather client feedback and communicate market insights to headquarters.
• Maintain accurate records of leads, opportunities, and customer interactions in CRM.
• Report regularly to headquarters on progress, market updates, and competitor activities.
• Collaborate with marketing, operations, and product teams to align efforts.
• Focus on building sales and conversion to achieve assigned sales targets.
• Attract and onboard expat and local communities of buyers and sellers, and utilize existing customer bases to grow sales.
• Manage personal shopping and VIP concierge services for buying and selling with High-Net-Worth Individuals (HNWI).
• Work with the team to cross-sell authentication and restoration services.
• Collaborate with B2B sales and sourcing teams on structuring large transactions for sales and inventory sourcing.
• Support restoration and authentication teams with senior business development meetings.
• Collaborate with other resellers in Taiba Mall, Royal Mall, and other locations to build physical consignments.
• Create a high standard of customer experience at the boutique to encourage repeat business, higher footfall, and referrals.
• Identify key exhibitions and fairs with a focus on sales.

Candidate Requirements

• Professional personal appearance.
• Attention to detail.
• Ability to prioritize and multi-task.
• Pro-active service delivery attitude with a hands-on approach.
• Willingness to adapt and perform tasks as required.
• Ability to join immediately.

Work Environment

The role operates in a dynamic and fast-paced environment with short decision times. Working hours are 6 days a week on a roster basis.