Sales Support Manager

About the Role

طيران الإمارات is seeking a Sales Support Manager to join their team in Riyadh. This full-time position requires 5-10 years of experience and offers a competitive salary. The role focuses on managing a central sales support unit to ensure a high quality of customer experience across all sales activities related to agencies, groups, and general sales support.

Role Purpose and Context

The Sales Support Manager will deliver services within agreed Service Level Agreements (SLAs) through effective manpower planning and deployment, supporting the achievement of revenue targets. This role is based in Riyadh, with potential opportunities for rotation across other locations in Saudi Arabia, subject to business requirements. The candidate must have the right to live and work in KSA.

Key Responsibilities

• Manage and continuously improve sales support unit activities and procedures, leading the team to achieve set targets.
• Plan and implement strategies to improve levels of self-service by agents for day-to-day queries.
• Support KSA sales as a commercial support function covering Sales Support, Commercial Operations, Pricing & Business Analysis, Market Intelligence, and Process Governance.
• Enable Sales Managers to maximize customer-facing time, revenue generation, and market development activities.
• Coordinate Quarterly Business Reviews (QBRs) across KSA corporate, ensuring timely preparation, analysis, presentation material, action plans, and follow-up.
• Conduct regular reviews of Corporate, Trade, and Agency account performance, highlighting revenue declines, market share losses, booking trends, and required corrective actions.
• Analyze route, sector, point-of-sale, channel, and customer segment performance to identify opportunities and risks.
• Monitor sales performance against targets and provide recommendations to improve commercial results.
• Develop and maintain commercial KPI dashboards and performance scorecards.
• Produce daily, weekly, monthly, and quarterly business performance reports with actionable insights.

Commercial Operations and Pricing Support

• Coordinate pricing proposals, approvals, and commercial business cases for Corporate, Trade, and Agency opportunities across KSA.
• Conduct weekly/fortnightly pricing benchmarking and competitor fare reviews.
• Review pricing structures, fare positioning, and market competitiveness, making recommendations where required.
• Monitor inventory performance and highlight revenue opportunities, risks, and required actions.
• Support Revenue Management and Pricing teams through commercial analysis and market feedback for station proposals.

Required Experience

• A minimum of 5-10 years of relevant experience in sales support, commercial operations, or a related field.
• Demonstrated ability to manage teams and improve operational procedures.
• Strong analytical skills for performance monitoring and reporting.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing internal commercial execution and coordination, enabling sales managers to focus on external customer engagement and revenue generation.