Senior Account Manager

About the Role

ZainTECH is seeking a Senior Account Manager to join their team in Riyadh, Riyadh Province. This full-time role involves managing a portfolio of enterprise clients, guiding them through various technologies including cloud services, cybersecurity, data, and digital solutions. The position focuses on building long-term relationships, ensuring customer satisfaction, and driving revenue growth through account management and consultative business development.

Key Responsibilities

• Serve as the primary point of contact for enterprise accounts, building relationships and understanding strategic goals in cloud, cybersecurity, data, and digital solutions.
• Coordinate with internal teams to ensure smooth delivery of services.
• Conduct regular business reviews with clients, evaluating technology usage, identifying new needs, and recommending solutions for growth and efficiency.
• Proactively manage contract renewals to ensure client value and high retention rates.
• Identify and pursue opportunities to expand client utilization of various solutions.

ICT & Digital Solutions Expertise

• Act as a trusted advisor, guiding clients through their broader ICT needs.
• Work with clients to tailor digital solutions to their specific business needs, ensuring alignment with strategic objectives.
• Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients.

Business Development

• Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with evolving client challenges.
• Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space.
• Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market.
• Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery.

Collaboration and Communication

• Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions.
• Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring solutions meet both technical and business needs.
• Manage and resolve client issues, ensuring high levels of customer satisfaction and seamless service delivery.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. The salary for this position will be disclosed during the hiring process.

Company Culture

At ZainTECH, the culture is built on collaboration, innovation, and integrity. The company seeks individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold the company's Code of Conduct, which guides responsible behavior in all interactions with colleagues, clients, and partners.