Senior Associate SME Account Management (Pipeline)📣 Job Ad

About Bupa Arabia and the Role

Bupa Arabia is seeking a Senior Associate - SME Account Management (Pipeline) to join its team in Riyadh. This full-time position is integral to the Retail Sales business, focusing on the sale of specific Bupa products to retail customers. The role's purpose is to align product offerings with customer needs, ensure high customer satisfaction through adherence to sales processes, and contribute directly to achieving the Retail Sales business targets.

Core Responsibilities

• Adhere to established Key Performance Indicators (KPIs) set by the team leader for the number of calls, visits, and proposals.
• Generate new leads through various sources, including online research, direct calls, territory management, referrals, and CRM systems.
• Ensure quotations are submitted within departmental KPIs, specifically within 72 hours.
• Maintain high standards for all written correspondence in both Arabic and English.
• Achieve the designated renewal book target.
• Manage all stages of the sales cycle, from prospect identification, initial calls, meetings, and follow-ups, to pricing, agreement signature, and ongoing relationship management.
• Ensure premium collection in accordance with Finance policy and Bupa Arabia's credit control policy, aiming for 100% outstanding collection.

Sales Performance and Reporting

• Submit daily sales reports to the Team Leader.
• Provide a monthly report detailing all accounts that have been won and lost.
• Meet minimum weekly sales call standards and complete all required reporting and forecasting in a timely manner.

Client Engagement and Satisfaction

• Ensure complete customer satisfaction throughout all interactions.
• Follow up on customer queries and requests that necessitate coordination with other departments, such as Membership, Customer Service, Pre-Authorization, Claims, and Finance.
• Conduct monthly client visits, or as required, to foster strong client relationships and implement loyalty programs.

Market Awareness and Compliance

• Maintain current awareness of market trends and competitor practices, and relay this intelligence to retail sales management.
• Comply with all regulatory requirements set by SAMA (Saudi Central Bank) and CCHI (Council of Cooperative Health Insurance) to mitigate compliance risks.

Required Experience and Work Type

Candidates for this full-time position should possess 0-1 years of relevant experience. The role is based in Riyadh and requires a proactive approach to account management and sales within a dynamic environment.