Senior Engineer Vmware Workspace ONE

About the Role

HCLTech is seeking a Senior Engineer - VMware Workspace ONE to join their team in Riyadh. This full-time position is critical for maintaining and enhancing VMware Workspace ONE solutions, focusing on troubleshooting, client support, and technical documentation. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Role Purpose

The Senior Engineer in Support and Operations ensures the effective functioning and continuous improvement of VMware Workspace ONE features. This involves addressing technical issues, fulfilling client requests, and contributing to the development of new functionalities while adhering to project timelines and quality standards.

Key Responsibilities

• Maintain and enhance VMware Workspace ONE features by troubleshooting bugs, resolving ad-hoc requests, and implementing new developments based on business requirements and input from functional and technical teams.
• Provide client support by monitoring requirements, presenting data, resolving tickets, and managing day-to-day support activities to ensure timely delivery of tasks while meeting quality standards.
• Develop and maintain documentation related to enhancements, ensuring compliance with CMMI standards and addressing client requirements effectively.
• Offer technical guidance and mentorship to junior developers, fostering their growth and contributing to overall skill development within the team.

Work Type and Location

This is a full-time position based in Riyadh. The role operates within a support and operations framework, emphasizing timely task delivery and adherence to quality standards.

Application Process

Candidates interested in this Senior Engineer position are encouraged to apply. Further details regarding the application process will be provided upon inquiry.