Senior Key Account Specialist

About the Role

Wared Logistics is seeking a Senior Key Account Specialist to join our team in Riyadh. This full-time role focuses on managing relationships with strategic customers to ensure service excellence, account retention, and revenue growth. The specialist will serve as the primary point of contact for high-value clients, coordinating internal teams to meet commercial and operational expectations.

Key Responsibilities

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention, and revenue stability.
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly.
• Collaborate with internal teams to proactively manage the end-to-end customer experience.
• Monitor account performance, including service SLAs, billing accuracy, delivery lead times, and complaint resolution.
• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback.
• Lead or support the renewal of contracts, commercial proposals, and negotiation processes in collaboration with commercial management.
• Act as the first escalation point for major service issues and ensure structured follow-up and closure.
• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs.

Required Experience

• Candidates should possess 2-5 years of relevant experience in key account management or a similar client-facing role.

Internal Collaboration

The Senior Key Account Specialist will regularly interact with various internal teams to ensure seamless service delivery and operational alignment:

• Commercial Team: Collaborate on sales forecasts, revenue targets, pricing strategies, promotions, and product offerings for key accounts.
• Operations & Planning: Align on timely product availability, delivery schedules, demand planning, and inventory management for key clients.
• Financial: Review account profitability, payment terms, monitor credit limits, and resolve billing or invoicing issues.

External Engagement

This role involves direct engagement with external stakeholders to manage relationships and explore new opportunities:

• Existing & Prospective Customers: Handle sales inquiries, quotations, and maintain strong client relationships.
• Strategic Partners: Explore new business opportunities and foster partnerships.

Work Environment

This is a full-time position based in Riyadh, focusing on strategic customer management within the logistics sector.