Key Account Specialist

About Labayh

Labayh is seeking a Key Account Specialist to join its team in Riyadh, Saudi Arabia. This full-time role is essential for managing and nurturing client relationships post-sales, ensuring client satisfaction and loyalty.

Role Overview

The Key Account Specialist is responsible for maintaining strong, long-term relationships with assigned clients. This involves overseeing all post-sales activities, including service implementation, onboarding, orientation, and ensuring client success in alignment with company policies and contractual agreements. The specialist acts as the primary point of contact for clients, representing Labayh in all interactions to deliver a seamless service experience that promotes retention and satisfaction.

Key Responsibilities

• Serve as the main point of contact for assigned clients regarding all post-sales matters.
• Ensure service implementation aligns with client contracts, company policies, and operational standards.
• Retain and nurture client relationships through regular engagement, timely responses, and proactive issue management.
• Conduct client visits and represent the company in meetings, events, reviews, and presentations.
• Manage and track client onboarding, orientation, and service delivery to ensure smooth transitions and consistent satisfaction.
• Handle client tickets and inquiries, ensuring timely follow-up and resolution of reported issues.
• Coordinate with internal departments to ensure efficient service delivery and alignment with client expectations.
• Monitor client satisfaction and identify opportunities for process improvement and service optimization.
• Support the Key Account Manager in developing account plans and strategies for long-term retention and growth.

Required Experience

Candidates should have 2-5 years of experience in a relevant field.

What We Offer

• A competitive salary and benefits package.
• Opportunities to work with cutting-edge technologies.
• A collaborative and innovative work environment.
• Professional development and growth opportunities.