Senior Logistics Operations Manager

About PROVEN

PROVEN is seeking a Senior Logistics Operations Manager to join its team in Riyadh, Saudi Arabia. This is a full-time position focused on optimizing last-mile delivery operations within the Saudi market.

Role Overview

The Senior Logistics Operations Manager will lead and optimize last-mile delivery operations, managing large delivery workforces, ensuring client service levels, improving operational productivity, and controlling operating costs. The role requires a hands-on leader with strong analytical and commercial capabilities to enhance service quality, workforce efficiency, client satisfaction, and profitability.

Key Responsibilities

• Oversee daily last-mile delivery operations across multiple client locations, ensuring efficient service delivery and compliance with contractual requirements.
• Lead delivery associates, supervisors, and logistics coordinators, ensuring effective workforce planning, scheduling, and deployment.
• Coordinate with HR and recruitment teams to support workforce onboarding, mobilization, replacement, and manpower requirements.
• Monitor operational KPIs, including rider productivity, attendance, workforce utilization, on-time delivery, and client SLA compliance.
• Manage client relationships, conduct operational reviews, and resolve service disruptions and escalations through root-cause analysis and corrective actions.
• Develop and maintain performance dashboards, operational reports, and tracking systems to support data-driven decisions.
• Monitor operating costs, workforce utilization, and contract profitability, identifying opportunities to improve productivity and operating margins.
• Coordinate with finance and commercial teams on operational budgeting, forecasting, client billing, and new contract planning.
• Establish standard operating procedures, performance management processes, and continuous improvement initiatives.
• Support the mobilization of new client contracts and operational expansion while maintaining service quality.

Experience and Qualifications

Candidates should possess 5-10 years of relevant experience in logistics operations management.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing a large delivery workforce and collaborating with various internal and external stakeholders to achieve operational excellence.

Application Process

Salary details for this position will be disclosed during the interview process.