Senior Room Maintenance📣 Job Ad

About the Role

The Boutique Group is seeking a Senior Room Maintenance professional to join the team at The Red Palace in Riyadh. The Red Palace, a historic landmark built in 1943, has been reimagined as an ultra-luxury boutique hotel, blending timeless elegance with contemporary sophistication. This full-time role is responsible for performing scheduled preventative maintenance in guest rooms, meeting rooms, and public spaces under the guidance of the Chief Engineer.

Key Responsibilities

• Execute scheduled preventative maintenance (RPM) in guest rooms, meeting rooms, and public spaces, including assembling bed frames, touch-up painting, furniture touch-ups, and ensuring hardware/appliances are functional.
• Inspect and repair grout and caulking, replace light fixtures, and perform minor repairs such as tightening toilet seats and patching wall holes.
• Address repairs for damaged/cracked surfaces including concrete, plastering, stonework, walls, wallpapers, ceramic tiling, and marble work.
• Conduct painting and varnishing of all surface walls, floors, facades, ceilings, equipment (indoor/outdoor), doors, windows, timber panels, and furniture, ensuring proper surface preparation and color matching.
• Carry out spray painting, carpentry repair work, and execute painting works in various areas as per color codes, applying protective coatings.
• Repair and fix ceiling tiles and plasterboard, apply epoxy paint, and fabricate/repair Gibson, GRC work, and Aluminum materials.
• Apply wallpaper and perform decorative polishing/painting for furniture, maintaining all wooden works in excellent condition.
• Respond to guest maintenance requests promptly (within 15 minutes) and ensure high-quality service, considering safety and aesthetics.
• Maintain cleanliness and tidiness of plant rooms, workshops, and related areas.
• Strictly follow, complete, and update R&M program requirements, including checklists, daily data collection, and logbooks.
• Implement predictive maintenance planning and cross-train in HVAC and Room Maintenance.
• Contribute to strategies for maximizing revenue, profitability, cost control, utility consumption control, and departmental expense savings.

Guest Relations and Team Collaboration

• Address guest service needs professionally, positively, and in a timely manner, acknowledging guests with a smile and friendly greeting.
• Ensure awareness of guest safety, privacy, and comfort in all interactions.
• Support co-workers and treat them with dignity and respect, fostering positive and productive working relationships across departments.
• Collaborate effectively with colleagues within the Engineering Department, Palace guests, outside contractors, and other departments as necessary.

Quality Assurance and Safety Standards

• Comply with all quality assurance expectations and standards.
• Adhere to company and department safety and security policies and procedures, ensuring a clean, safe, and secure environment.
• Report work-related accidents or injuries immediately and use proper equipment, PPE, and lifting procedures to prevent injury.
• Follow Hazardous Material Management Program procedures for handling and disposing chemicals, utilizing Material Safety Data Sheets (MSDS).
• Identify and correct unsafe work procedures or conditions, or report them to management and security/safety personnel.
• Follow policies for the safe operation and storage of tools, equipment, and machines, completing all required safety training and certifications.
• Implement property-specific procedures for emergency situations (*, evacuations, medical emergencies, natural disasters) and understand fire, emergency, and bomb procedures.
• Ensure cleanliness of work areas, protection of surrounding areas during painting, and necessary safety precautions when working on scaffolding.
• Ensure compliance with all applicable health, safety, and regulatory standards, conducting regular inspections and taking corrective actions.

Qualifications and Physical Demands

• A minimum of 5-10 years of relevant experience is required for this role.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Ability to assist with moving, lifting, carrying, and placing objects weighing more than 50 pounds.
• Capacity to stand, sit, or walk for extended periods or an entire work shift.

Commitment to Service Excellence

The Senior Room Maintenance professional is expected to embody the Palace's brand values, demonstrating individuality, impeccable grooming, charm, and grace. This includes anticipating guest needs through warm, genuine, and intuitive service, providing "emotional luxury" and elegant, discreet service. The role contributes to creating a sensory guest experience where quality is never compromised, acting as a role model and embracing the company’s legacy values and competencies to establish the Palace's reputation for ultra-luxury service.