Senior Travel & Tourism Specialist

About the Role

Fursan Travel is seeking a Senior Travel & Tourism Specialist to join their team in Riyadh, Riyadh. This full-time role involves managing comprehensive travel arrangements for clients, ensuring accuracy and adherence to travel policies. The position requires 2-5 years of relevant experience in the travel and tourism sector.

Key Responsibilities

• Book, issue, reissue, and refund air tickets using GDS systems, specifically Amadeus.
• Ensure 100% accuracy in fare calculations, route planning, and compliance with corporate policies.
• Handle flight changes, cancellations, and urgent last-minute bookings efficiently.
• Apply lowest fare search strategies while balancing client preferences and requirements.

Hotel and Non-Air Services Management

• Reserve hotel accommodations through B2B platforms, direct contracts, or Destination Management Companies (DMCs).
• Coordinate car rentals, airport transfers, meet & assist services, rail, and ferry bookings.
• Support group and individual visa arrangements and travel insurance processes where applicable.
• Confirm booking accuracy and ensure seamless coordination with suppliers.

Client Communication and Support

• Respond promptly and professionally to client requests via email or phone.
• Clarify travel needs, obtain necessary approvals, and manage budget limitations.
• Ensure clear and detailed communication of itineraries and booking confirmations.
• Provide alternate travel options if preferred choices are unavailable.

Process Compliance and Documentation

• Maintain complete and compliant booking records within the back-office system, such as TINA.
• Ensure correct usage of client profiles, approval flows, and policy tags.
• Follow Standard Operating Procedures (SOPs) for each account and document all actions clearly in the CRM system.

Team Collaboration and Operational Improvement

• Coordinate with other internal teams, including Finance, Product, Visa, and MICE, as required.
• Assist colleagues during peak hours or in urgent cases to maintain service levels.
• Share feedback on system or supplier issues to contribute to continuous operational improvements.