Service Center Manager📣 Job Ad

About the Opportunity

Fluke is seeking a Service Center Manager to establish, lead, and expand its service and calibration laboratory in Riyadh, Saudi Arabia. This full-time role involves building a high-performing operation from the ground up, combining operational leadership with technical authority.

Role Purpose and Scope

The Service Center Manager is responsible for the overall leadership, operational performance, and technical conformance of the Fluke service and calibration laboratory. This position serves as the ISO/IEC 17025 Technical Manager, ensuring the delivery of high-quality calibration and repair services for Fluke products. The role requires maintaining full compliance with Fluke quality systems and ISO/IEC 17025 accreditation requirements, including technical competence, traceability, and measurement integrity.

Key Responsibilities

• Provide full operational leadership for the Riyadh service center, encompassing calibration, repair, logistics, and customer support functions.
• Establish site goals, KPIs, and performance metrics aligned with Fluke Global Services objectives.
• Manage daily operations to ensure on-time delivery, cost efficiency, and high customer satisfaction.
• Recruit, hire, train, and retain all service center personnel, including technicians, engineers, and support staff.
• Serve as the primary point of contact for key customers requiring calibration and repair services.
• Maintain adherence to ISO 9001 and serve as the designated Technical Manager for the calibration laboratory.
• Accountable for internal audits, external assessments, and accreditation activities to ISO/IEC 17025.
• Ensure the use of appropriate calibration methods, procedures, and equipment in accordance with Fluke corporate quality systems and global service processes.
• Ensure compliance with Fluke service procedures and global calibration standards.

Required Qualifications and Experience

• Bachelor’s degree in Electrical Engineering, Physics, or a related technical discipline; an advanced degree is preferred.
• 8–12+ years of experience in calibration, metrology, or a test and measurement environment.
• 3–5+ years of leadership or management experience.
• Demonstrated experience in ISO/IEC 17025 accredited laboratory operations.
• Strong knowledge of calibration principles and uncertainty analysis, electrical measurement (DC/LF, RF, temperature, pressure, etc.), traceability, and metrology best practices.
• Hands-on experience with calibration and repair of Fluke or similar instrumentation is strongly preferred.
• Proven ability to build and lead technical teams, with strong organizational and operational management skills.
• Experience managing audits, accreditation, and quality systems.
• Ability to balance technical rigor with business and customer needs, and drive continuous improvement using the FBS toolset.
• Fluent in English; Arabic language skills are preferred.
• Ability to work effectively in a multicultural, global organization.
• Experience working with the Saudi Accreditation Centre (SAAC) or similar accreditation bodies (member of ILAC) is an advantage.
• Willingness to travel as required.

Preferred Attributes

• Experience launching or scaling a new service center or laboratory.
• Familiarity with the Middle East regulatory and business environment.
• Experience with digital calibration systems and laboratory automation.

Compensation and Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role is eligible for bonus compensation.