ServiceNow Agile Coach Sr. Scrum Master

About the Role

alfanar is seeking a ServiceNow Agile Coach - Sr. Scrum Master to join their team in Riyadh. This full-time role focuses on driving the adoption of Agile and Scrum practices across IT and digital transformation initiatives, aiming to enhance delivery effectiveness, foster high-performing teams, and increase organizational Agile maturity. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Lead the adoption and implementation of Agile and Scrum methodologies across various projects and transformation initiatives.
• Introduce Agile practices, frameworks, tools, and standards to improve overall delivery effectiveness.
• Establish and maintain Scrum processes, guidelines, and ways of working within teams.
• Support teams transitioning to Agile and drive continuous improvement efforts.
• Facilitate Scrum ceremonies and ensure effective execution of Sprint activities.
• Monitor sprint progress, backlog delivery, capacity, risks, dependencies, and impediments.
• Partner with Product Owners and delivery teams on backlog management, prioritization, and refinement.
• Ensure delivery progress, risks, and issues are transparent to all stakeholders.
• Coach Scrum teams, Product Owners, and stakeholders on Agile principles and practices.
• Promote collaboration, self-organization, accountability, and continuous improvement within teams.
• Identify and resolve team, process, and organizational impediments.
• Mentor Scrum Masters and Agile practitioners as required.
• Monitor Agile metrics including velocity, throughput, cycle time, backlog health, and sprint performance.
• Analyze delivery trends and identify risks and improvement opportunities.
• Maintain Agile dashboards and provide regular delivery updates to leadership and stakeholders.
• Support the implementation and effective use of Agile tools such as Jira, Azure DevOps, and similar platforms.
• Standardize Agile workflows, templates, and reporting practices where required.
• Lead retrospectives and track continuous improvement initiatives.
• Collaborate with Product Owners, Business Analysts, Project Managers, Technical Leads, Developers, QA teams, and other stakeholders.
• Facilitate communication between business and technology teams.
• Support dependency management and alignment across Agile teams and workstreams.
• Contribute to enterprise Agile transformation and organizational change initiatives.
• Assess Agile maturity and recommend improvements to processes, governance, and delivery practices.
• Develop and promote Agile standards, playbooks, training materials, and best practices.

Role Accountabilities

• Maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Solve arising problems and escalate complex operational issues.
• Ensure quality requirements are met to develop effective quality control and processes.
• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
• Comply with related policies, procedures, and work instructions.
• Ensure compliance with relevant safety, quality, and environmental management procedures and controls.

Qualifications and Experience

• 5-10 years of experience in a relevant role.

Work Environment

This is a full-time position based in Riyadh, focusing on supporting IT and digital transformation initiatives within alfanar.