Showroom Manager📣 Job Ad

About the Role

Mhero KSA, a new division of Al Ghurair, is seeking a Showroom Manager to lead operations in Riyadh. This full-time role involves overseeing the day-to-day performance of the showroom, driving business growth, and managing a diverse team within the automotive sector. The Showroom Manager will be instrumental in ensuring operational efficiency, achieving business targets, and delivering exceptional customer experiences.

Key Responsibilities

• Oversee all day-to-day showroom operations to ensure smooth and efficient business performance.
• Take ownership of showroom sales, revenue, profitability, and overall business targets.
• Manage, motivate, and develop employees across Sales, Aftersales, Service, and Parts departments.
• Monitor showroom performance, productivity, customer satisfaction, and financial KPIs, implementing corrective actions as needed.
• Ensure a high level of customer satisfaction and build strong relationships with key customers.
• Facilitate effective collaboration between Sales, Service, Parts, and other departments to maximize business opportunities.
• Monitor the showroom budget, expenses, profitability, and operational costs.
• Identify new opportunities, strengthen market presence, and contribute to the showroom’s growth strategy.
• Ensure compliance with company policies, procedures, quality standards, and regulatory requirements.
• Provide regular performance reports and collaborate closely with senior management and Head Office to achieve business objectives.

Qualifications and Experience

• Experience: 7+ years of experience in branch management, dealership operations, or a similar leadership role, preferably within the automotive industry.
• Leadership: Proven ability to lead, motivate, and develop large teams while maintaining high levels of performance.
• Automotive Industry Knowledge: Strong understanding of automotive sales, aftersales, service, and parts operations.
• Business Acumen: Experience managing showroom revenue, profitability, budgets, and operating expenses while achieving business targets.
• Performance Driven: Strong experience in monitoring KPIs, sales performance, customer satisfaction, and operational efficiency.
• Customer Focus: Ability to build strong customer relationships and ensure an excellent customer experience.
• Strategic Thinking: Able to identify business opportunities, analyze performance, and implement effective improvement plans.
• Communication: Excellent communication and interpersonal skills, with the ability to work effectively with senior management and cross-functional teams.
• Saudi Market Experience: Previous experience working in the Saudi automotive market is highly preferred.
• Chinese Automotive Experience: Experience with Chinese automotive brands is considered a strong advantage.

About Mhero KSA and Al Ghurair

Al Ghurair is a diversified family business group established in 1960, with operations across six key industry sectors including Mobility. Headquartered in Deira, the group employs approximately 28,000 people across more than 50 countries. Mhero KSA, along with Voyah, represents one of Al Ghurair's newest divisions in Saudi Arabia, dedicated to driving innovation and growth in the automotive market.

Our Work Environment

At Al Ghurair, the work environment fosters a sense of belonging and connection within a diverse community. The company emphasizes respect, support, and open communication to fulfill its core purpose of ‘Enhancing Life’. Employees contribute to a shared purpose, collaborating with colleagues committed to success.