Software Presale Engineer

About the Role

Mirnah Technology Systems is seeking a Software Presale Engineer to join our team in Riyadh, Saudi Arabia. This full-time role is crucial in supporting the sales team throughout the technical and solution-selling cycle. The Software Presale Engineer acts as the technical counterpart to the Sales Account Manager, ensuring that proposed solutions are technically sound, clearly scoped, and deliverable. The role requires 0-1 years of experience.

Key Responsibilities

• Collaborate with the sales team to understand customer business and technical requirements.
• Conduct discovery sessions and requirement-gathering meetings with customers.
• Translate customer requirements into suitable solution designs using Mirnah’s product portfolio (RoutePro, OrderPro, StockPro, AssetPro, ForecastPro, Business Analytics).
• Explain solution architecture, integration requirements, hosting options, and technical capabilities.
• Support discussions related to APIs, ERP, CRM, WMS, cloud, mobility, and enterprise integrations, including connections to SAP, Oracle Fusion, and JD Edwards.
• Identify technical risks, gaps, and dependencies during the sales cycle and ensure they are reflected in proposals.
• Prepare and deliver solution presentations, demonstrations, and proofs of concept.
• Prepare technical proposals, solution descriptions, scopes of work, and related documentation.
• Support RFP, RFI, and tender responses, including technical compliance and clarifications.
• Coordinate with technical, product, implementation, and delivery teams.
• Support the handover of awarded projects to implementation and project teams.
• Provide product feedback to the product team based on recurring customer requirements and competitive gaps.

Required Skills and Attributes

• Consultative Approach: Ability to uncover real requirements before proposing solutions.
• Technical Credibility: Explaining architecture and integration clearly to both business and IT audiences.
• Clear Communication: Transforming complex solutions into clear presentations and documents in both Arabic and English.
• Analytical Thinking: Breaking down customer operations into processes, data, and integration points.
• Realism: Proposing only what can be delivered and openly addressing risks.
• Collaboration: Working effectively with sales, product, and delivery teams.
• Organization: Managing multiple opportunities, demos, and deadlines concurrently.
• Maintaining in-depth, hands-on knowledge of Mirnah’s products, configuration options, and integration capabilities.
• Keeping up to date with market trends, competitor solutions, and customer requirements.
• Handling customer information, requirements, and system details confidentially.

Performance Measurement

Success in this role is measured by the quality of proposed solutions and contribution to winning business. Key metrics include the completeness and accuracy of discovery, the suitability and deliverability of solution designs, the effectiveness of demonstrations, timely and consistent proposal delivery, early identification of risks, contribution to sales wins, smooth project handovers, and demo readiness.

Working Relationships

The Software Presale Engineer reports to the Sales Manager within the Sales/Commercial department. This role works closely with Sales Account Managers as the technical lead on opportunities and coordinates with technical, product, implementation, and delivery teams for solution design, scoping, and handover. Externally, the role engages with customers' business, IT, and operations teams, as well as technology partners.

Work Environment and Location

This position is based in Mirnah’s offices in Riyadh, Saudi Arabia. The role combines office work, including solution design, documentation, and demo preparation, with workshops, presentations, and demonstrations at customer premises. Travel within Saudi Arabia is required, sometimes at short notice, and may involve setting up and operating demonstration equipment such such as rugged handheld devices.