Spa Therapist

About the Role

The Luxury Collection is seeking a Spa Therapist to join their team in Ad Diriyah, Riyadh, Saudi Arabia. This full-time role involves providing a range of massage and body treatments to guests, ensuring their comfort and safety throughout the service. The Spa Therapist will maintain high standards of service delivery and operational cleanliness within the spa environment.

Key Responsibilities

• Deliver massage services to guests using appropriate props and products.
• Provide body treatments, including scrubs, wraps, and hydrotherapy.
• Assess guest needs and inquire about contraindications such as allergies, high blood pressure, or pregnancy before commencing services.
• Stay informed about current techniques and modalities relevant to spa therapy.
• Escort guests to and from treatment rooms and arrange workstations, treatment rooms, and drapes.
• Regularly check with guests to ensure comfort, safety, and security during treatments.
• Promote and sell spa/salon services, including retail products.
• Clean, maintain, and sterilize tools, and ensure the cleanliness of workstations and treatment rooms throughout the shift.
• Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
• Adhere to the daily time schedule for appointments.
• Address inappropriate guest behavior by following Marriott International's standard operating procedures, which may include stopping a treatment and informing a supervisor.
• Maintain current skills and licensure as per regional requirements.

Operational and Safety Compliance

• Report accidents, injuries, and unsafe work conditions to management.
• Complete all required safety training and certifications.
• Comply with all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.

Guest Service and Professional Conduct

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.

Physical Requirements and Experience

• Ability to stand, sit, or walk for extended periods.
• Capability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• This role requires 0-1 year of relevant experience.

Additional Duties

The Spa Therapist will perform other reasonable job duties as requested by supervisors to support the overall operations of the spa.