Store Manager Luxury brand

About the Role

Chalhoub Group is seeking a Store Manager for a luxury brand in Riyadh, Saudi Arabia. This full-time role is responsible for maximizing the store's commercial performance and ensuring an exceptional guest experience. The Store Manager will drive both employee Net Promoter Score (eNPS) and customer Net Promoter Score (cNPS) through the implementation of People and Customer Experience (CX) strategies. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Drive in-store CX initiatives to enhance customer satisfaction.
• Plan succession for team members based on readiness and development.
• Nurture talent through on-the-job coaching and stretch assignments, in coordination with the People Partner.
• Drive eNPS through people experience initiatives and fostering a positive culture.
• Oversee daily operations including Visual Merchandising (VM), adherence to Retail Store Standard Operating Procedures (SOPs), sales team schedules, and commissions.
• Provide store support, including concessions, in real-time as per business needs.
• Act as the primary point of contact for back-office operations.
• Ensure click and collect services are conducted within established Service Level Agreements (SLAs).
• Ensure accurate capture of customer data by the sales team, adhering to marketing team requirements.
• Promote the loyalty program (MUSE) and ensure the floor team is knowledgeable about app offerings.
• Ensure the store team is aligned and working towards common goals.
• Promote omnichannel sales strategies.
• Increase store revenue targets versus actual performance.
• Increase sell-through at full price.
• Provide constructive input and feedback on operational successes and areas for improvement.

Career Development and Benefits

Chalhoub Group supports employee growth through enriching experiences, learning and development opportunities, and exposure to various assignments within the role or through internal mobility. The Group offers diverse career paths. A competitive benefits package is provided, which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

Application Process Guidelines

To ensure a fair and consistent experience for all candidates, assessments and interviews must be completed independently. The use of generative AI tools for assistance during these stages is not permitted. This approach allows for an accurate understanding of individual strengths, thought processes, and problem-solving abilities in real-world situations.

Commitment to Diversity and Inclusion

Chalhoub Group is committed to inclusion and diversity, recognizing that a variety of thoughts, cultures, backgrounds, abilities, and perspectives are essential. All applicants are welcome to apply and will receive equal opportunity without regard to gender, age, race, religion, national origin, or disability status.