Strategic Account Manager

About Zimmer Biomet

Zimmer Biomet is a global medical technology leader with nearly 100 years of experience, contributing to enhanced patient mobility every 8 seconds through its products and technology. The company is committed to providing mobility and renewed life to people globally, fostering an inclusive environment where team members are respected, empowered, and recognized.

Strategic Account Manager Role

The Strategic Account Manager (SAM) role is a full-time position based in Riyadh, Saudi Arabia. This role involves partnering with hospital management and clinical teams to drive transformational change, implement innovative strategies, and streamline patient-focused care pathways. SAMs connect with strategic accounts to understand and analyze business problems, delivering high-value services to improve productivity, quality, and competitiveness. The Strategic Account Manager represents the full range of company products and services to assigned customers, leading account planning and ensuring customer needs are met.

Key Responsibilities

• Establish and maintain professional relationships with key personnel in assigned customer accounts.
• Coordinate company resources, including support, service, and management, to meet account performance objectives.
• Achieve assigned targets for profitable sales volume and strategic objectives.
• Lead a joint company-strategic account planning process, developing mutual performance objectives and financial targets.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that address customer needs, coordinating necessary company personnel.
• Develop actionable plans for immediate improvement and cost-benefit solutions.
• Manage and execute end-to-end projects, leading to quantified economic value.
• Map, understand, and assess clinical pathways and patient journeys within healthcare settings.
• Understand and outline population health trends and their impact on patient journeys and outcomes.
• Work with accounts to drive complex transformational change, implement innovative growth strategies, and optimize operations.
• Drive data analytics around clinical, operational, and financial outcomes.

Qualifications and Experience

• Demonstrable experience of 5-10 years, including relevant experience in business development.
• In-depth knowledge of the healthcare value chain or industry experience.
• Experience dealing with hospital clinical leaders, staff, and C-suite/Senior Management/stakeholders.
• Experience working and communicating in international environments, preferably in matrix organizations.
• Demonstrated ability to operate from idea generation and strategy development through detailed implementation and results delivery.
• Experience in change management.

Required Skills

• Strong and demonstrable project management skills, including planning, coordinating, communicating, influencing, relationship building, achieving milestones, resolving issues, and managing risks.
• Excellent partnering and collaboration skills.
• Customer and business focus and understanding.
• Strong analytical skills.
• Understanding of the impact of Quality/Regulatory requirements.
• Strong communication and presentation skills.
• Ability to interact with multinational employees across different hierarchy levels.

Location and Work Type

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia. Salary information for this role is not disclosed.