Strategic Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA, pioneering sovereign, agentic AI through its Agentic Studio platform. The company values creativity, collaboration, and innovation, with employees acting as shareholders.

The Role of Strategic Account Manager

As a Strategic Account Manager at Unifonic, based in Riyadh, Riyadh Province, you will manage and expand a portfolio of high-value enterprise accounts within regulated industries such as government, financial services, telecommunications, and large enterprises. This full-time role requires 5-10 years of experience and focuses on building trusted relationships with senior stakeholders to drive customer retention and revenue growth.

Key Responsibilities

• Manage a portfolio of strategic enterprise accounts.
• Achieve and exceed annual recurring revenue (ARR), expansion, upsell, and retention targets.
• Develop and execute account plans for key customers.
• Identify and drive cross-sell and upsell opportunities across the product portfolio.
• Lead contract renewals and commercial negotiations.
• Build trusted relationships with C-level, business, and technical stakeholders.
• Serve as the primary point of contact for strategic customers.
• Conduct executive business reviews and governance meetings.
• Ensure customer objectives align with company capabilities and roadmap.
• Monitor customer health, adoption, satisfaction, and business outcomes.
• Manage escalations and coordinate resolution across internal teams.
• Improve retention and reduce churn risk through proactive engagement.
• Drive successful onboarding and service expansion initiatives.
• Prepare quarterly account reviews, forecasts, and business plans.
• Maintain accurate account data, opportunity tracking, and forecasting within CRM.
• Coordinate with Sales, Product, Customer Success, Delivery, Finance, and Legal teams.
• Ensure compliance with contractual obligations and internal processes.
• Maintain a strong understanding of regulated sectors and industry trends in Saudi Arabia.
• Provide customer feedback to Product and Leadership teams.
• Represent the company in strategic customer engagements and industry events.

Team and Work Environment

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, collaborating closely with other departments to meet customer needs. This role requires a track record of success in sales, relationship building, and a passion for helping others.

Benefits

• Competitive salary and bonus.
• GOSI costs covered by Unifonic.
• Unifonic share scheme.
• 30 holiday days after the first anniversary.
• Birthday off.
• Up to 5 weeks per year for remote work from anywhere globally.
• Paid leave for new parents.

Application

Join Unifonic to contribute to shaping the future of communications as a Strategic Account Manager.