Strategic Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform recognized as a Great Place to Work®. The company specializes in conversational AI for emerging markets, serving over 5,000 enterprises across MENA. Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform, with a focus on shaping market perception among buyers, analysts, and media.

The Sales Team at Unifonic

The Sales team at Unifonic focuses on driving revenue while serving as trusted consultants to customers. This team comprises experts in account management, business development, and customer service, collaborating with other departments to ensure products and services meet customer needs. The team seeks individuals with a proven track record in sales, strong relationship-building skills, and a commitment to customer support.

Role Overview: Strategic Account Manager

As a Strategic Account Manager based in Riyadh, Riyadh Province, you will be responsible for managing and expanding a portfolio of high-value enterprise accounts within regulated industries, including government, financial services, telecommunications, and large enterprises. This full-time role requires 5-10 years of experience and involves building and maintaining trusted relationships with senior stakeholders to drive customer retention and revenue growth. You will manage renewals, identify expansion opportunities, and ensure long-term customer success.

Key Responsibilities

• Own and manage a portfolio of strategic enterprise accounts.
• Achieve and exceed annual recurring revenue (ARR), expansion, upsell, and retention targets.
• Develop and execute account plans for key customers.
• Identify and drive cross-sell and upsell opportunities across the product portfolio.
• Lead contract renewals and commercial negotiations.
• Build trusted relationships with C-level, business, and technical stakeholders.
• Serve as the primary point of contact for strategic customers.
• Conduct executive business reviews and governance meetings.
• Ensure customer objectives align with company capabilities and roadmap.
• Monitor customer health, adoption, satisfaction, and business outcomes.
• Manage escalations and coordinate resolution across internal teams.
• Improve retention and reduce churn risk through proactive engagement.
• Drive successful onboarding and service expansion initiatives.
• Prepare quarterly account reviews, forecasts, and business plans.
• Maintain accurate account data, opportunity tracking, and forecasting within CRM.
• Coordinate with Sales, Product, Customer Success, Delivery, Finance, and Legal teams.
• Ensure compliance with contractual obligations and internal processes.
• Maintain a strong understanding of regulated sectors and industry trends in Saudi Arabia.
• Provide customer feedback to Product and Leadership teams.
• Represent the company in strategic customer engagements and industry events.

Benefits

• Competitive salary and bonus.
• GOSI costs covered by the company.
• Unifonic share scheme.
• 30 holiday days after the first anniversary.
• Birthday off.
• Up to 5 weeks per year for remote work from any location globally.
• Paid leave for new parents.