Style Manager

About the Role

W Hotels is seeking a Style Manager for a full-time position in Riyadh, Saudi Arabia. This role is responsible for overseeing the daily shift operations across Housekeeping, Recreation/Health Club, and Laundry services, where applicable. The Style Manager will work with employees to ensure guestrooms, public spaces, and employee areas are consistently clean and well-maintained, conducting inspections and ensuring accountability for corrective actions. The position contributes to guest and employee satisfaction while adhering to the operating budget.

Housekeeping Operations and Budget Management

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Conduct daily inspections of guestrooms.
• Prepare work assignments based on lists of rooms to be cleaned immediately and prospective check-outs.
• Manage inventory to ensure adequate supplies are available.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the impact of departmental operations on property financial goals and manage to achieve or exceed budgeted goals.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and follow up to verify understanding.
• Supervise daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
• Participate in departmental meetings and communicate departmental goals clearly and consistently.

Human Resources Activities

• Utilize available on-the-job training tools for new room attendants and provide follow-up training as needed.
• Establish and maintain collaborative relationships with employees.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand expectations and parameters.
• Verify property policies are administered fairly and consistently, and disciplinary procedures are completed according to SOPs and LSOPs.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide feedback.
• Ensure employee recognition takes place on all shifts and participate in ongoing recognition programs.
• Solicit employee feedback, maintain an "open door" policy, and review satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Recognize team member contributions.

Ensuring Exceptional Customer Service

• Set a positive example for guest relations.
• Understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in hotel operations, particularly within housekeeping or a similar supervisory role. The ability to direct and work effectively with a team is essential for this position.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic hotel environment. The role requires active engagement with both guests and employees to maintain high standards of service and operational efficiency.