Style Manager

About the Role

Marriott International is seeking a Style Manager to oversee daily shift operations for Housekeeping, Recreation/Health Club, and Laundry services in Riyadh. This full-time role involves directing employees to ensure guestrooms, public spaces, and employee areas are clean and well-maintained. The Style Manager will conduct inspections, ensure accountability for corrective actions, and contribute to guest and employee satisfaction while managing the operating budget.

Housekeeping Operations and Budget Management

• Ensure timely communication of guest room status to the Front Desk.
• Inspect guestrooms daily and prepare work assignments based on room status.
• Manage inventory to ensure adequate supplies are available.
• Supervise and support an effective inspection program for all guestrooms and public spaces.
• Understand the financial impact of departmental operations and work to achieve or exceed budgeted goals.
• Ensure employees have proper supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Oversee daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
• Participate in departmental meetings to communicate goals and drive desired results.

Human Resources Activities

• Utilize on-the-job training tools for new room attendants and provide follow-up training as needed.
• Establish and maintain collaborative relationships with employees.
• Schedule employees based on business demands and track time and attendance.
• Ensure employees understand expectations and parameters.
• Verify that property policies are administered fairly and consistently, and that disciplinary procedures are completed according to SOPs and LSOPs.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are implemented across all shifts.
• Solicit employee feedback, maintain an open-door policy, and review satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Recognize and celebrate team member contributions.

Ensuring Exceptional Customer Service

• Set a positive example for guest relations.
• Understand and uphold the brand's service culture.
• Contribute to the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Respond to and resolve guest problems and complaints effectively.
• Continuously strive to improve service performance.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in housekeeping or a related operational management role within the hospitality industry. The ability to direct and work with a team, manage budgets, and ensure high standards of cleanliness and guest satisfaction is essential.

Work Environment

This is a full-time position based in Riyadh, requiring active involvement in daily operations across multiple departments to maintain Marriott International's service standards.