Mgr Housekeeping

About the Role

Marriott International is seeking a full-time Housekeeping Manager in Riyadh. This role is responsible for overseeing the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry services, where applicable. The manager will direct staff to ensure guestrooms, public spaces, and employee areas are consistently clean and well-maintained. This position involves conducting inspections, holding staff accountable for corrective actions, and contributing to guest and employee satisfaction while managing within the operational budget. The role requires 2-5 years of relevant experience.

Housekeeping Operations and Budget Management

The Housekeeping Manager will ensure efficient daily operations and adherence to established standards. Key responsibilities include:

• Verifying timely and efficient communication of guest room status to the Front Desk.
• Conducting daily inspections of guestrooms.
• Obtaining lists of rooms for immediate cleaning and prospective check-outs to prepare work assignments.
• Inventorying stock to ensure adequate supplies are available.
• Supporting and supervising an effective inspection program for all guestrooms and public spaces.
• Managing operations to achieve or exceed budgeted goals, understanding the department's financial impact.
• Ensuring all employees have proper supplies, equipment, and uniforms.
• Communicating areas needing attention to staff and following up to confirm understanding.
• Supervising daily Housekeeping shift operations and ensuring compliance with all policies, standards, and procedures.
• Participating in departmental meetings and communicating clear, consistent messages regarding departmental goals.

Human Resources Activities

This role involves active participation in human resources functions to foster a productive and supportive work environment:

• Utilizing available on-the-job training tools for new room attendants and providing follow-up training.
• Establishing and maintaining collaborative relationships with employees.
• Scheduling employees based on business demands and tracking time and attendance.
• Ensuring employees understand expectations and parameters.
• Verifying property policies are administered fairly and consistently, and disciplinary procedures are completed according to SOPs and LSOPs.
• Supervising staffing levels to meet guest service, operational, and financial objectives.
• Observing employee service behaviors and providing constructive feedback.
• Ensuring employee recognition occurs across all shifts and participating in ongoing recognition programs.
• Soliciting employee feedback, maintaining an "open door" policy, and reviewing satisfaction results to address concerns.
• Participating in employee progressive discipline procedures.
• Recognizing team members' contributions publicly.

Ensuring Exceptional Customer Service

A core aspect of this position is to champion and deliver high standards of guest service:

• Setting a positive example for guest relations.
• Understanding and upholding the brand's service culture.
• Participating in the development and implementation of corrective action plans to enhance guest satisfaction.
• Empowering employees to deliver excellent customer service.
• Emphasizing guest satisfaction in all departmental meetings and focusing on continuous improvement.
• Responding to and resolving guest problems and complaints effectively.
• Continuously striving to improve service performance.

Qualifications and Requirements

• 2-5 years of experience in a relevant field.
• Demonstrated ability to manage daily shift operations within Housekeeping.
• Experience in directing and supervising employees.
• Proficiency in conducting inspections and implementing corrective actions.
• Understanding of operational budgets and financial goals.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the Marriott International team. The role involves working in a dynamic hospitality environment, overseeing multiple operational areas to ensure high standards of cleanliness and guest satisfaction.