Supply Chain Lead Public Sector

About Roche

At Roche, individuals are valued for their unique contributions. The company culture promotes personal expression, open dialogue, and genuine connections, fostering an environment where employees are respected and can thrive professionally. Roche aims to prevent, stop, and cure diseases, ensuring access to healthcare for current and future generations.

The Role: Supply Chain Lead - Public Sector

Roche is seeking a Supply Chain Lead - Public Sector to join the team in Riyadh. This full-time role serves as the primary operational liaison between Roche Diagnostics Saudi Arabia, NUPCO, the Ministry of Health (MOH), and third-party logistics (3PL) providers. The position focuses on driving end-to-end customer fulfillment, streamlining order-to-cash (O2C) processes, and building direct relationships with key public stakeholders. The role requires 5-10 years of experience.

Key Responsibilities

• Act as the primary point of contact for NUPCO and MOH supply chain and warehouses.
• Establish regular operational review cadences with the NUPCO Supply Chain team to align on tender fulfillment and delivery schedules.
• Represent Roche Diagnostics Saudi Arabia in operational forums, proactively resolving fulfillment bottlenecks and delivery disputes.
• Serve as the primary Supply Chain partner for the tender business, collaborating with the Head of Sales MOH while maintaining functional accountability within the Supply Chain organization.
• Establish and lead a regular Tender S&OP/governance process with MOH Sales, covering tender pipeline visibility, demand assumptions, supply feasibility, inventory readiness, execution risks, and customer commitments.
• Ensure joint Supply Chain–Commercial decision-making through transparent KPIs, documented assumptions, agreed actions, and clear escalation mechanisms.
• Oversee the end-to-end order lifecycle for NUPCO / MOH tenders / purchase orders, ensuring accurate and timely fulfillment.
• Track and expedite the issuance of Goods Received Notes (GRNs) from NUPCO/MOH stores and MOH labs.
• Manage portal operations on NUPCO platforms.
• Coordinate with local 3PL to ensure On-Time, In-Full (OTIF) deliveries across NUPCO warehouses and end customers.
• Monitor delivery windows and batch documentation to eliminate penalties and liquidated damages.

Required Qualifications and Experience

• Minimum of 7 years of work experience in supply chain, customer fulfillment, or logistics operations within the Healthcare, Pharmaceuticals, or Diagnostics/MedTech sector in Saudi Arabia.
• Demonstrated knowledge of the Healthcare ecosystem in Saudi Arabia.
• Direct work experience with NUPCO, MOH procurement workflows, and SFDA.
• Advanced skills in people management, people development, coaching, and mentoring.
• Advanced interpersonal, communication, influencing, and relationship-building skills.

Application Process

Join Roche, where every voice matters, and contribute to preventing, stopping, and curing diseases. We look forward to reviewing your application.