Team Leader Accommodation & Transportation

About the Role

Catrion Group is seeking a Team Leader, Accommodation & Transportation to join their team in Riyadh. This full-time role involves leading a team responsible for accommodation and transportation services, ensuring operational efficiency, compliance with company standards, and client satisfaction. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Liaise with the direct manager to provide support to the site and the team.
• Ensure junior team members comply with CATRION systems and processes.
• Assist in training junior team members on the CATRION quality system, ensuring understanding, adherence, and consistent service delivery through toolbox talks and in-post training.
• Support in completing employee evaluations or appraisals as per company procedure, including improvement plans.
• Conduct regular area reviews to ensure team members meet performance standards.
• Create and encourage opportunities for employee promotions.
• Comply with appropriate QHSE requirements.
• Deliver budgeted profit through effective management of food, labor, and overhead costs.
• Manage client relationships through regular formal and informal interaction, resolving issues promptly without compromising project profitability.
• Attract and retain an experienced, effective management team and workforce dedicated to the long-term completion of the project, minimizing staff turnover.
• Ensure the highest standards of food safety and hygiene are consistently maintained in accordance with the CATRION Quality Assurance Program.
• Report any stores shortages or required products to the team leader.
• Responsible for all camp/site administration.
• Assist the team leader in maintaining budgets for labor, food, cleaning materials and utensils, and all other miscellaneous costs.
• Provide daily reporting to own/client maintenance on technical support for preventive maintenance.
• Present a positive image of CATRION to clients and customers.
• Implement quality monitoring systems to measure customer satisfaction, client, and contract compliance.
• Accompany the team leader in representing the company in regular on-site client meetings if requested.
• Train all site staff in the CATRION quality system, ensuring concepts are understood, followed, and consistent service is delivered.
• Ensure staff are inducted in accordance with CATRION policies.
• Manage effective training and development of all team members, identifying any gaps to the direct line manager.
• Lead and communicate effectively to maintain high motivation levels with staff or perform any other task as requested or instructed by your team leader.
• Assist in employee grievances management.
• Ensure the handling of daily material issuing is in line with unit budgets.
• Ensure an efficient Daily Walk Through.

Experience and Qualifications

• A minimum of 2-5 years of experience in a relevant field.
• Demonstrated ability to lead a team and manage operational services.

Work Environment

This is a full-time position based in Riyadh, requiring active leadership within accommodation and transportation services.