Technical Account Manager (MEA)📣 Job Ad

About the Role

LANDI Global is seeking a Technical Account Manager (MEA) to join our team in Riyadh, Saudi Arabia. This full-time role is central to supporting LANDI's customers throughout their entire lifecycle, from pre-sales consultation and project implementation to deployment and post-go-live support. The Technical Account Manager serves as the primary technical interface between customers and LANDI's internal teams, ensuring successful solution delivery and fostering long-term customer satisfaction across the MEA region. This position supports a diverse range of customers within the payment and ECR/POS ecosystem, including distributors, partners, independent software vendors (ISVs), system integrators (SIs), acquirers, and payment service providers.

Key Responsibilities

• Engage with customer technical teams during pre-sales activities to present, demonstrate, and onboard LANDI products and solutions.
• Understand customer business and technical requirements, providing appropriate solution recommendations, product demonstrations, technical workshops, and training sessions.
• Gather, analyze, and document customer requirements, translating them into Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Technical Specification Documents (TSD) where applicable.
• Coordinate with LANDI's R&D, Product, and Technical Support teams to ensure effective implementation of customer requirements.
• Develop and manage project plans, milestones, timelines, risks, and deliverables, ensuring successful customer acceptance and deployment.
• Maintain regular professional communication with customers, overseeing regional technical support engineers to ensure effective BAU support and timely issue resolution.
• Act as the primary escalation point for technical and project-related matters within the MEA region, building and maintaining strong customer relationships.
• Maintain accurate project and customer records using internal systems such as JIRA and Confluence, and prepare meeting minutes, action logs, risk registers, project schedules, Gantt charts, and status reports.
• Identify opportunities to improve customer experience, project execution, support processes, and internal collaboration, driving operational improvements within a dynamic international environment.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Electronics Engineering, or a related discipline.
• Minimum of 5 years of experience in customer-facing technical project management, technical account management, solution delivery, or related roles.
• Proven experience managing customer projects and leading technical support teams.

Required Technical Skills

• Strong understanding of Linux, Android, and Windows operating systems.
• Technical background in software development, quality assurance, solution integration, or technical support.
• Knowledge of payment technologies and industry standards, including EMV, Nexo, payment terminals, and transaction processing.
• Understanding of information security concepts, including symmetric and asymmetric cryptography, PKI, encryption, and digital signatures.
• Familiarity with software development lifecycle (SDLC) methodologies and project management best practices.

Personal Attributes

• Self-motivated, accountable, and capable of working independently.
• Strong stakeholder management and cross-functional coordination skills.
• Excellent problem-solving, analytical, and communication abilities.
• Ability to manage multiple projects and priorities in a fast-paced international environment.
• Willingness to travel within the region as required.

Preferred Qualifications

• Experience within the payment, fintech, POS, or ECR industries.
• Fluency in English is required.
• Project management certification (PMP, PRINCE2, Agile, Scrum, or equivalent) is an advantage.
• Experience with Atlassian tools such as JIRA and Confluence.