Technical Authority Expert IP Core📣 Job Ad

About the Role

Ericsson is seeking a Technical Authority Expert IP Core to join its team in Riyadh, Saudi Arabia. This full-time role is integral to Managed Services deliveries, aligning with the Ericsson Operations Engine. The position requires 5-10 years of professional experience and focuses on providing technology leadership, technical expertise, governance, and operational support across the full lifecycle of Create, Sustain, and Evolve within the Transmission domain.

As the second-line technical authority for the Transmission domain under Ericsson governance, this role supports end-to-end troubleshooting, operational assurance, service continuity, and network stability. This encompasses routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and related transport infrastructure. The role demands close coordination with customer teams, vendors, third parties, design teams, field operations, and operational support functions to ensure timely restoration, operational compliance, and service quality.

Technical Authority and Operational Support

The Technical Authority Expert provides critical support and guidance across various operational aspects, ensuring network stability and performance. Key responsibilities include:

• Providing second-line technical authority support for the Transmission domain under Ericsson governance.
• Supporting troubleshooting across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and transport infrastructure.
• Coordinating troubleshooting and restoration activities with vendors, third parties, Field Operations (FO), customer teams, and design organizations.
• Guiding Field Operations and operational teams during troubleshooting and restoration.
• Supporting node acceptance, configuration management, software maintenance, and operational audits.
• Verifying MDTs, TCNs, maintenance activities, and compliance requirements.
• Handling requests, escalations, and reporting activities.
• Performing system administration tasks including corrective actions, database maintenance, server/application interconnections, and user access management.
• Supporting Service Resource Fulfillment activities, including planning, execution, testing, reporting, and logging.
• Performing software updates, FNI implementation, patch introduction, and feature deployment.
• Analyzing software update impacts and defining implementation procedures and recommendations.
• Supporting asset and configuration management activities.

Assurance and Incident Resolution

This role is central to ensuring operational assurance and effective incident management, including proactive analysis and resolution strategies:

• Managing assurance activities such as Change Introduction impact analysis, Business Requirement impact analysis, and complex change support.
• Supporting rollback and fallback decisions during major operational changes.
• Defining and coordinating security preventive maintenance activities.
• Designing KPI reporting, event correlation, and filtering mechanisms.
• Supporting Incident Management, including outage handling, degradation analysis, troubleshooting, and complex incident resolution.
• Initiating Problem Management activities and third-level functional escalations.
• Supporting Security Incident Management and coordinating with vendors, suppliers, partners, and field services during critical incidents.
• Performing proactive trend analysis to identify failures and improve recovery processes.

Service Lifecycle and Automation

The expert contributes to enhancing customer experience and driving operational efficiency through automation initiatives:

• Supporting Customer Experience Management activities, including experience analysis, issue resolution, and operational improvements.
• Analyzing operational reports to drive customer experience enhancements.
• Managing use cases across design, build, testing, and operational support.
• Ensuring operational compliance, service quality, and SLA adherence.
• Supporting Analytics & Automation initiatives by identifying automation and operational improvement opportunities.
• Collaborating with automation teams to define requirements and support implementation.
• Preparing Methods of Procedure (MOPs) for automation use cases.
• Performing testing, validation, and acceptance of automation solutions.

Inter-Domain Collaboration

Effective collaboration across various telecom domains is essential for comprehensive issue resolution and service continuity:

• Building understanding of interfaces, protocols, and parameters across telecom domains to support cross-domain issue resolution.
• Interfacing with E2E Service Experts and cross-domain squads to support restoration and service continuity activities.

Work Environment and Experience

This full-time position is based in Riyadh, Saudi Arabia, and operates within a 24/5 shift model, including weekend on-call support responsibilities. Candidates should possess 5-10 years of relevant experience in the Transmission domain, demonstrating strong technical authority and operational expertise.