Butler Jobs in Jeddah

About the Job
Join Raffles Makkah Palace as our next Head Butler, where we promise exceptional standards enhanced by Arab hospitality values. Our hotel, offering breathtaking views of the Masjid Al Haram and city, requires a skilled professional to supervise our Butler Services, ensuring maximum guest satisfaction and maintaining top-tier customer service standards.

Key Responsibilities:

• Oversee daily operations of the Butler Services.
• Manage the shift and ensure Butler services meet established standards.
• Assist in coaching and developing butlers for competency and succession.
• Be familiar with the setup and functionality of equipment in the Suites.
• Attend to service requests in suites, including food and beverage service.
• Exhibit exceptional customer service and communicate information effectively.
• Prepare and compile reports as required.
• Handle guest inquiries and complaints professionally, ensuring follow-up.
• Maintain an accurate database of guest preferences and history.

Qualifications:

• Previous leadership experience required.
• Proficient in Microsoft Windows applications.
• A University/College degree in a related discipline is preferred.
• Excellent communication, organizational, and problem-solving skills.
• Highly responsible, reliable, and able to work as part of a team.
• Calm and courteous, focused on guest needs at all times.

Why Work for Raffles?
At Accor, we are committed to diversity and inclusion, welcoming you as you are, and supporting your growth and learning every day. Join us to explore limitless possibilities in hospitality.

Join Raffles Makkah Palace as a Butler

At Raffles Makkah Palace, we pride ourselves on delivering exceptional service combined with outstanding Arab hospitality values. As a Butler, you will embody the ethos of hospitality excellence, ensuring that every guest experience is memorable.

Key Responsibilities:

• Provide professional, friendly, and engaging service to guests.
• Oversee the day-to-day workflow of the Butler office to ensure service standards are met.
• Manage departmental inventory control, including purchase orders and invoice coding.
• Handle shipping and receiving tasks for owners, guests, and colleagues.
• Offer administrative support to all Butler department areas.
• Collaborate closely with other departments to ensure seamless service delivery.
• Address guest concerns promptly and log necessary notifications to appropriate departments.
• Work with the Maintenance department to facilitate repairs as needed.
• Balance operational, administrative, and colleague requirements.
• Adhere to department policies, procedures, and service standards at all times.
• Follow all safety and sanitation policies diligently.
• Perform other assigned duties as necessary.

Qualifications:

• Proficient in English (verbal & written).
• Bachelor's degree from an accredited university is preferred.
• Experience with Hotel Property Management Systems is an advantage.
• Strong organizational, supervisory, and communication skills.
• Able to evaluate and select between alternative courses of action quickly and accurately.
• Ability to thrive in high-stress and fast-paced environments.
• Effectiveness in problem solving with attention to detail.

By working with Raffles, you become part of a united team dedicated to making lasting memories for our guests. We invite you to be part of our future at Raffles Hotels & Resorts.

Join Raffles the Red Sea as our Head Butler!
Located in the picturesque coastal town of Umluj, Saudi Arabia, Raffles the Red Sea is seeking an exceptional Head Butler to lead our esteemed butler team. You will be responsible for ensuring the highest standards of personalized service and guest satisfaction in our luxurious resort.

Responsibilities:

• Oversee and manage the butler team, ensuring seamless service delivery and guest satisfaction
• Develop and implement standard operating procedures for the butler department
• Train and mentor butler staff, fostering a culture of excellence and continuous improvement
• Coordinate with other departments to ensure all guest requests and preferences are met
• Personally attend to VIP guests and handle special requests
• Manage butler schedules, assignments, and workload distribution
• Conduct regular quality checks and audits to maintain service standards
• Handle guest feedback and complaints promptly and professionally
• Manage inventory and supplies for the butler department
• Stay updated on industry trends and implement innovative service concepts
• Ensure compliance with all hotel policies, procedures, and safety regulations

Qualifications:

• Minimum 7-10 years of experience in luxury hospitality, with at least 3-5 years in a senior butler or leadership role
• Proven track record of managing a team of butlers in a high-end hotel or resort
• Bachelor's degree in Hospitality Management or related field (preferred)
• Professional butler certification from a recognized institution (*, The International Butler Academy)
• Exceptional interpersonal and communication skills
• Strong leadership and team management abilities
• Excellent organizational and time management skills
• Fluency in English; additional languages, especially Arabic, are advantageous
• Understanding of Ultra-Luxury guest expectations and brand alignment
• Impeccable grooming and professional appearance
• Ability to work flexible hours, including evenings, weekends, and holidays