Telephone Operator📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels is seeking a Telephone Operator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their needs are addressed efficiently and professionally.
W Hotels is committed to embracing new experiences and delivering exceptional service. Our approach focuses on providing "Whatever/Whenever" service with passion. We encourage individuals with a unique vision and innovative spirit to join our team and develop their potential.
Key Responsibilities
- Handle, record, log, and process all guest calls, requests, questions, or concerns.
- Operate the telephone switchboard station effectively.
- Process guest requests, including wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Inform guests of any messages received.
- Monitor busy or unanswered lines, provide updates to callers on hold, and offer to take messages.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate and deactivate guest room message lights as required.
- Assist guests with internet access instructions and transfer those with internet issues to the provider's customer support.
- Regularly test communications equipment to ensure proper functionality.
- Respond to special requests from guests with specific needs.
- Contact the appropriate individual or department to resolve guest calls, requests, or problems.
- Follow up with guests to confirm satisfaction with resolved requests or problems.
- Dispatch bell staff or valet staff when necessary.
- Adhere to all company policies and procedures.
- Report accidents, injuries, and unsafe working conditions to management.
- Maintain a clean and professional uniform and personal appearance at all times.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guest service needs, including assisting individuals with disabilities.
- Thank guests with genuine appreciation.
- Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships and support team goals.
- Comply with quality assurance expectations and standards.
- Perform duties that require standing, sitting, or walking for extended periods.
- Enter and retrieve information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- No specific work experience is required for this role.
- No supervisory experience is necessary.
- No specific licenses or certifications are required.
Required Skills
- Strong communication skills.
Work Environment and Details
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of all associates and providing access to opportunity.
Requirements
- No experience required
Similar Jobs
You may also like
- Related Telephone Operator Opportunities
- Barista Jobs in Jeddah
- Receptionist Jobs in Jeddah
- Data Entry Agent Jobs in Jeddah
- Branch Manager Jobs in Jeddah
- Host Jobs in Jeddah
- Other Job Fields in Riyadh
- Barista Jobs in Riyadh
- Receptionist Jobs in Riyadh
- Data Entry Agent Jobs in Riyadh
- Branch Manager Jobs in Riyadh
- Host Jobs in Riyadh
- Food & Beverage Crew Member Jobs in Riyadh
- General Accountant Jobs in Riyadh
- Branch Supervisor Jobs in Riyadh
- Cosmetics and Toiletries Seller Jobs in Riyadh
- Administrative Assistant Jobs in Riyadh
- Explore Jobs Across Saudi Arabia
- Purchase Specialist Jobs in Al Mubarraz
- Cashier Jobs in Jeddah
- Sales Manager Jobs in Jeddah
- Cashier Jobs in Buraydah
- Administrative Assistant Jobs in Jeddah
- Direct Seller Jobs in Makkah
- Maintenance Technician Jobs in Tabuk
- Sales Representative Jobs in Riyadh
- Safety Jobs in Makkah
- Sales Representative Jobs in Buraydah