Telesales Specialist

About OSUS

OSUS, established in Riyadh in 2006, is a real estate developer focused on commercial, residential, and mixed-use projects. The company emphasizes integration, innovation, thoughtful design, and modern technological solutions to enhance the end-user experience. OSUS aligns its vision with Saudi Arabia’s Vision 2030, aiming to develop real estate solutions that elevate the urban landscape and meet the ambitions of individuals and investors.

The Role of Telesales Specialist

OSUS is seeking a Telesales Specialist to join its team in Riyadh, Saudi Arabia. This full-time role involves managing customer relations, responding to inquiries and complaints, and contributing to sales growth. The specialist will work to attract new customers, satisfy existing ones, and support the overall sales process.

Key Responsibilities

• Implement customer relations strategies and work plans to achieve departmental objectives and develop customer relationship management.
• Respond professionally to customer inquiries via the sales hotline, understand requirements, and classify them to facilitate the sales process.
• Address customer complaints within the sales department, taking necessary measures for resolution.
• Apply professional customer service methods in communication with new and existing customers across various channels.
• Gather feedback and observations before and after purchases to ensure customer satisfaction and service quality.
• Build effective relationships with existing customers by presenting products, promotions, and new project phases, while also addressing issues and complaints.
• Participate in developing customer relations in coordination with CRM to increase market share.
• Handle escalated problems and work towards professional solutions to ensure customer satisfaction and retention.
• Ensure periodic and organized delivery of customer reports, testimonies, and observations to CRM for follow-up.
• Communicate training needs, annual leave requests, and other administrative affairs to the customer relations supervisor.
• Collaborate with other departments to meet customer needs and resolve problems, contributing to the company's brand building.

Required Experience

• 0-1 year of experience in a relevant field.

Work Environment and Type

This is a full-time position based in Riyadh, Saudi Arabia. The Telesales Specialist will work within a team environment, coordinating with various departments to achieve customer satisfaction and sales objectives.

Application Process

Further details regarding the application process and salary will be discussed with qualified candidates.