Training And Quality Manager

About the Role

Wooden Coffee is seeking a Training and Quality Manager to join their team in Riyadh, Saudi Arabia. This is a full-time, on-site position responsible for developing and implementing training programs and ensuring consistent service and product quality across all locations.

Role Overview

The Training and Quality Manager will design, deliver, and continuously update training programs for baristas, supervisors, and support staff. A key aspect of this role involves maintaining high service standards and product quality throughout Wooden Coffee's operations.

Key Responsibilities

• Assess training needs for various staff levels.
• Develop comprehensive training materials and Standard Operating Procedures (SOPs).
• Lead workshops and provide on-the-job coaching.
• Monitor employee performance against defined quality standards and Key Performance Indicators (KPIs).
• Conduct regular store audits to ensure compliance.
• Review customer feedback to identify areas for improvement.
• Collaborate with Operations leadership to implement process improvements and corrective actions.
• Maintain accurate training records.
• Prepare reports on training effectiveness and quality trends.
• Support new store openings and onboarding initiatives, ensuring alignment with Wooden Coffee’s brand standards, safety requirements, and hygiene practices.

Qualifications and Experience

• 2-5 years of relevant experience in training and quality management.
• Demonstrated ability to design and deliver effective training programs.
• Experience in developing Standard Operating Procedures (SOPs).
• Strong understanding of quality assurance principles and performance monitoring.

Work Environment

This is an on-site, full-time position based at Wooden Coffee in Riyadh, Saudi Arabia. The role involves working collaboratively with various teams and leadership to uphold brand standards and operational excellence.

Application Information

Salary details for this position will be discussed during the interview process.