Visitors Services Lead📣 Job Ad

About Ilmi and the Visitors Services Lead Role

Ilmi (عِلمي) is seeking a dedicated Visitors Services Lead to join its team in Riyadh, Saudi Arabia. This full-time position is central to ensuring exceptional visitor experiences, particularly for VIP and VVIP guests, reflecting Ilmi's commitment to hospitality and professionalism.

Role Purpose and Impact

The Visitors Services Lead will be responsible for leading Ilmi's visitor service function. This involves coordinating visit protocols, ensuring seamless engagement with both internal and external stakeholders, and overseeing all day-to-day visitor service operations. The role is critical in upholding Ilmi's standards of hospitality and professionalism for all distinguished guests.

Key Responsibilities

• Plan, coordinate, and oversee VIP and VVIP visits, ensuring a seamless end-to-end visitor experience.
• Develop and implement visitor service standards, protocols, and operating procedures.
• Coordinate with internal protocol, executive office, and stakeholder teams for official visit preparation and execution.
• Manage visit schedules, itineraries, logistics, and hospitality arrangements for distinguished guests.
• Serve as the primary point of coordination for all VIP and VVIP visit requirements.
• Ensure all visitor touchpoints consistently reflect Ilmi’s brand values and service excellence standards.
• Lead day-to-day visitor service operations and supervise related activities.
• Coordinate with internal teams to ensure exhibitions, facilities, and experiences are visitor-ready.
• Support executive events, ceremonies, and official functions requiring protocol arrangements.
• Handle sensitive visitor requests with professionalism, discretion, and confidentiality.
• Collect visitor feedback, monitor service quality, and recommend continuous improvements.
• Prepare visit reports, service insights, and operational updates for management.
• Contribute to the continuous improvement of systems, policies, and processes in line with best practices.
• Perform any other related duties or assignments as directed by management.

Qualifications and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Communications, or a related field.
• A minimum of 4–6 years of experience in visitor services, protocol, hospitality, customer experience, or a closely related field.

Essential Skills and Attributes

• Strong organizational and coordination skills, particularly in managing complex visit logistics.
• Demonstrated ability to lead operations and supervise activities effectively.
• Exceptional communication and interpersonal skills for engaging with diverse stakeholders and distinguished guests.
• High level of professionalism, discretion, and confidentiality in handling sensitive information and requests.
• Proactive approach to problem-solving and continuous service improvement.
• Meticulous attention to detail to ensure adherence to high service standards and brand values.

Application Information

Candidates who meet the above qualifications and are interested in contributing to Ilmi's mission are encouraged to apply. Salary for this full-time position will be discussed during the interview process.