Workflow and Information Technology Specialist Healthcare ( Based)📣 Job Ad

About the Role

Beckman Coulter Diagnostics is seeking a Workflow and Information Technology Specialist Healthcare to join our team in Riyadh, Saudi Arabia. This full-time role focuses on developing solutions that enhance laboratory efficiency and operational intelligence. The specialist will operate at the intersection of laboratory operations, informatics, automation, and customer value, translating workflow challenges into scalable Total Lab Automation (TLA) and informatics solutions for healthcare providers.

Key Responsibilities

• Serve as a subject matter expert in workflow and informatics for clinical laboratories, aligning operational requirements with platform capabilities to deliver end-to-end lab solutions.
• Collaborate with customers to analyze current workflows and constraints, then design optimized future-state models using Lean and workflow engineering methodologies.
• Lead comprehensive laboratory assessment activities, covering customer expectations, success criteria, workflow mapping, volume analysis, bottleneck identification, and current vs. future state design based on Lean Six Sigma principles.
• Provide workflow consulting outputs and recommendations, including process maps (Value Stream Maps, Spaghetti diagrams), layout documentation, future layout proposals, and simulation-driven insights (*, TAT simulation).
• Develop and deliver proposals and presentations to support sales and implementation for medium to large healthcare providers, utilizing tools such as MS Excel, PowerPoint, Visio, and AutoCAD.
• Act as a trusted advisor to customers, ensuring solutions are competitive, measurable, and aligned with clinical and operational objectives.
• Establish and maintain a customer-facing best practices library for Automation/IT, including rules libraries and automation metrics.
• Conduct product presentations, demonstrations, and end-user training sessions or workshops.
• Participate in key customer meetings focused on TLA and Beckman Coulter solutions, assisting with data collection, discovery, and solution alignment.
• Offer consulting support for informatics solution products, including LIS/IT integration and workflow enablement.
• Collaborate with sales and service teams to develop project plans that ensure timely and budget-compliant solution delivery.
• Manage project execution, including tasks, risks, dependencies, and resource allocation (direct and matrixed).

Required Skills and Expertise

• Familiarity with healthcare integration standards (*, ASTM, HL7).
• Strong understanding of clinical laboratory environments, customer workflows, and Laboratory Information System (LIS) components.
• Proven ability to troubleshoot, consult, and drive resolution, balancing technical depth with operational practicality.
• Excellent communication skills, capable of translating requirements between technical and non-technical stakeholders.
• Solid technical foundation in Microsoft Windows, SQL, networking, and security concepts.
• Strong facilitation, presentation, and customer-facing consulting skills, including leading discovery sessions and influencing outcomes.
• Self-driven with a proactive mindset and the ability to execute tasks with minimal daily supervision.
• Strong internal and external networking capabilities, with the ability to build long-term relationships and credibility rapidly.
• Awareness of laboratory accreditation expectations and the impact of evolving policies and technology on lab operations.

Minimum Qualifications

• Bachelor’s degree in Laboratory Sciences, Informatics, Biomedical, or a related field.
• Minimum of 5 years of experience in the In Vitro Diagnostics (IVD) industry; consultancy and solution selling experience is strongly preferred.
• 1-2 years of experience in LIS consulting, technical support, or process management.
• Demonstrated experience in tailoring solutions, tactics, and strategies for account acquisition and growth within clinical or hospital laboratory environments.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring collaboration with diverse teams and customers across the healthcare sector.

Application Information

Beckman Coulter Diagnostics is committed to building solutions that help labs move faster, operate smarter, and deliver results clinicians can trust. We invite qualified candidates to apply.