Showroom Sales Representative

About the Role

AlRomaih Industrial Commercial Group is seeking a Showroom Sales Representative to join their team in Sabt Al 'Alayah. This full-time role focuses on ensuring excellent customer reception and service within the showroom, meeting customer needs, and facilitating both pre- and post-sales support. The representative will be responsible for maintaining high service standards and achieving sales targets.

Key Responsibilities

• Guide customers from showroom entry, introduce company products, and secure orders.
• Calculate required quantities and assist customers with product and color coordination based on their needs.
• Coordinate with showroom staff (assistants, workers, drivers) to process invoices and ensure proper goods delivery.
• Maintain the organization and cleanliness of the showroom at all times.
• Ensure the availability of all marketing tools, including brochures and catalogs.
• Achieve sales targets as outlined in the sales plan.
• Commit to accomplishing management goals and implementing key performance indicators (KPIs).
• Process online customer requests and update the E-commerce platform, considering item requirements and stock levels.
• Maintain adequate stock levels, especially for fast-moving items, by adhering to ordering policies (minimum/maximum stock) and the first-in, first-out (FIFO) principle to prevent dead stock.
• Report all missing products in the main store to the direct manager.
• Ensure goods are arranged in warehouses according to policy and procedure guidelines to maintain accurate stock and prevent discrepancies during periodic inventory checks.
• Submit financial reports to the region accountant as required and deposit daily sales cash amounts into the company’s account.
• Provide regular reports to the direct manager regarding competitors' activities and promotions.
• Handle customer complaints professionally and report them to the direct manager.
• Cooperate with other branches to resell slow-moving items.
• Implement company policies and instructions.
• Submit periodic reports on achievements, problems, and failures to the direct manager.
• Offer ideas and suggestions to develop the sales process and value.
• Execute job-related activities using safe and environmentally sound methods.
• Perform any other duties assigned by the direct supervisor or manager.

Showroom Management

This role is responsible for maintaining overall order and presentation within the showroom. This includes ensuring the physical space is always organized and clean, and that all necessary marketing materials are readily available for customer engagement.

Sales and Inventory Management

The Showroom Sales Representative plays a crucial role in achieving sales targets and managing inventory effectively. This involves proactive stock management, processing online requests, and coordinating with warehouse operations to ensure product availability and minimize dead stock.

Reporting and Compliance

The position requires adherence to company policies and procedures, including financial reporting to the regional accountant and daily cash deposits. Regular reporting on sales performance, competitor activities, and operational issues to the direct manager is also a key aspect of this role.

Customer Service and Collaboration

A core function of this role is to provide excellent customer service, addressing inquiries and resolving complaints professionally. Collaboration with other branches to manage slow-moving inventory and contribute ideas for sales process improvement are also expected.