Assistant Outlet Manager📣 Job Ad

About Miraval The Red Sea and the Role

Miraval The Red Sea, in partnership with Red Sea Global, marks the pioneering expansion of Miraval Resorts & Spas into the Kingdom of Saudi Arabia. This destination brings three decades of wellness expertise to one of the world's most pristine marine environments, focusing on immersive experiences that nurture physical and emotional wellbeing. The adults-only, all-inclusive, digital detox sanctuary is located in Umluj, Tabuk, Saudi Arabia. We are seeking an Assistant Outlet Manager to join our team in a full-time capacity, contributing to Miraval's legacy as a global leader in luxury wellness.

Role Overview

As the Assistant Outlet Manager at Miraval The Red Sea, you will play a vital role in elevating service standards, strengthening operational consistency, and embedding a culture of quality across the outlet. This position focuses on colleague training, quality mindset development, and operational support to ensure every guest interaction reflects Miraval’s principles of mindfulness, balance, and authentic connection. You will support the Outlets Manager/Director of F&B in developing colleagues, monitoring service delivery, and ensuring that the F&B team consistently delivers nourishing, mindful, and guest-centered experiences.

Key Responsibilities

• Promote and reinforce Miraval’s service and quality standards across the Outlet.
• Conduct regular service audits, workflow observations, and quality checks within Outlet operations.
• Identify service gaps specific to the Outlet and collaborate with leadership to implement corrective actions.
• Support the creation of a strong quality mindset among Outlets colleagues through daily coaching and positive reinforcement.
• Ensure all colleagues understand and apply mindful service behaviors aligned with the brand.
• Select, evaluate, lead, motivate, coach, and discipline all employees, Team leaders, hostesses, and waiters in F&B dining outlets.
• Maintain visibility in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests.
• Describe and ensure the quality of all food items, ingredients, and preparation methods, and provide expert knowledge of wine and spirits.
• Work closely with the Outlets Manager, Director of Food & Beverage, and other F&B Assistant Managers, Executive Chef, and Sous Chefs to design effective menus and drinks lists while ensuring excellent product quality.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control.
• Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements.
• Work harmoniously and professionally with co-workers and Team leaders.
• Prepare monthly training calendars and ensure training is conducted.
• Review the performance of line staff regularly.
• Ensure that working tools are maintained at required levels by controlling breakage and spoilage.
• Ensure that dining outlets and back areas are maintained hygienically and in order.
• Attend departmental meetings and any other meetings as required.
• Ensure that line staff vacations are well coordinated.
• Ensure that assigned projects are completed within the given time span.
• Ensure grooming is observed as per policy.
• Continuously enhance the look and feel of the outlets.
• Engage with guests to understand their needs and ensure personalized, mindful service.
• Support the collection and analysis of guest feedback to identify trends and improvement opportunities.
• Participate in service recovery efforts with empathy and professionalism.
• Ensure that guest concerns related to service quality are addressed promptly and effectively.
• Work closely with Culinary, Wellness, Front Office, Housekeeping, Engineering, and Stewarding teams to ensure seamless experiences.
• Participate in quality improvement initiatives and service excellence projects across the resort, with a focus on operations.

Qualifications and Experience

• Proven experience in a similar role within luxury hospitality, with 5-10 years of relevant experience.
• Demonstrated ability to elevate service standards and ensure operational consistency.
• Experience in training, coaching, and developing Food & Beverage teams.
• Strong understanding of food and beverage operations, quality assurance, and guest satisfaction.
• Ability to manage labor and operating expenses effectively.
• Excellent communication and interpersonal skills for guest engagement and team collaboration.

Work Environment

This full-time position operates within a fast-paced, luxury resort environment. The role requires flexibility to work a varied schedule, including mornings, evenings, weekends, and holidays, as dictated by operational needs. It involves a collaborative setting with direct communication and coordination across leadership and team members, emphasizing adaptability, mindfulness, and guest-centered service.

Application

We invite qualified candidates to apply for this opportunity to contribute to Miraval The Red Sea's pioneering expansion in Saudi Arabia.