Director Of Operations Raffles The Red Sea

About Raffles The Red Sea

Raffles The Red Sea is positioned within Saudi Arabia’s Red Sea Project, offering a sanctuary of refined elegance and timeless luxury in Umluj, Tabuk. This destination blends Raffles’ renowned graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global. The resort is part of a larger development that includes 361 rooms, 11 distinct dining concepts, and a dedicated spa.

The Role of Director of Operations

Raffles Hotels & Resorts is seeking an experienced Director of Operations to lead all operational aspects of its luxury resort in Umluj, Tabuk, Saudi Arabia. This full-time role involves overseeing the seamless execution of daily operations and driving strategic initiatives to enhance guest experiences and operational excellence. The Director of Operations will demonstrate strong leadership and a commitment to maintaining the highest standards of hospitality.

Key Responsibilities

• Develop and implement comprehensive operational strategies and policies aligned with organizational objectives and luxury hospitality standards.
• Oversee all operational departments, including front office, housekeeping, food and beverage, maintenance, and security, ensuring seamless coordination and efficiency.
• Manage operating budgets, monitor financial performance, and analyze key performance indicators (KPIs) to optimize profitability and resource allocation.
• Lead, mentor, and develop operations team members, fostering a culture of excellence, accountability, and continuous improvement.
• Ensure compliance with all local regulations, safety protocols, and international hospitality standards specific to Saudi Arabian operations.
• Maintain and enhance guest satisfaction levels by implementing quality assurance programs and addressing operational challenges proactively.
• Manage vendor relationships, negotiate contracts, and oversee procurement to ensure cost-effectiveness without compromising quality.
• Conduct regular property inspections and implement corrective actions to maintain facility standards and guest-facing areas.
• Collaborate with senior leadership to drive revenue optimization, operational efficiency, and strategic growth initiatives.
• Prepare and present detailed operational reports, performance metrics, and recommendations to executive management.

Required Qualifications and Experience

• A proven track record of successfully managing large-scale resort or hotel operations, including multi-million dollar budgets.
• Over 10 years of experience in a relevant operational leadership role.
• Demonstrated expertise in P&L management, financial analysis, and budget optimization.
• Comprehensive knowledge of hospitality operations, guest service standards, and industry best practices.
• Experience with property management systems and hospitality technology platforms.
• Experience in pre-opening stages is essential, including project coordination, scheduling, and document control.
• Knowledge of Saudi Arabian business practices, regulations, and cultural considerations is highly desirable.

Essential Skills and Attributes

• Strong leadership and team management skills with the ability to inspire and develop high-performing teams.
• Excellent analytical and problem-solving abilities with strong attention to detail.
• Outstanding communication and interpersonal skills, enabling effective collaboration across all organizational levels.
• Project management experience and a proven ability to implement operational improvements and process optimization.
• Proficiency in data analysis and performance metrics interpretation.
• Flexibility and adaptability to work in a dynamic, fast-paced luxury hospitality environment.
• Understanding of ultra-luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Work Environment

This is a full-time position based at Raffles The Red Sea in Umluj, Tabuk, Saudi Arabia. The role operates within a luxury resort setting, requiring a commitment to high standards of service and operational excellence.