Retail Attendant (Saudi National)📣 Job Ad

About the Role

Miraval The Red Sea is seeking a dynamic and multi-skilled Retail Attendant, specifically for Saudi Nationals, to join their team. This full-time position is integral to delivering an exceptional guest experience across all Miraval retail outlets. The Retail Attendant will manage a broad spectrum of duties, including guest-facing sales, detailed inventory management, warehouse operations, administrative tasks, and impactful merchandising. This role aligns with Miraval's core values of wellness, balance, and fostering meaningful guest connections, requiring a high degree of professionalism, accuracy, and outstanding service.

As a Retail Attendant, you will ensure the seamless daily operations of the retail environment, contributing to a consistently high level of service and presentation that meets Miraval's renowned standards. You will serve as a primary point of contact for guests, guiding them through their shopping experience and ensuring their satisfaction.

Key Responsibilities

• Welcome, engage, and assist guests upon entering the boutique, assessing their needs and providing knowledgeable product recommendations.
• Actively engage guests to enhance their understanding of products and support their selection process.
• Utilize upselling and suggestive selling techniques to achieve sales goals.
• Maintain a consistently positive and professional demeanor aligned with Miraval's standards.
• Communicate current promotions, new product arrivals, and special offers to guests.
• Serve as the final point of contact for guests, ensuring their satisfaction and comfort.
• Operate a computerized Point-of-Sale (POS) system, accurately processing cash, credit card, and room charge transactions.
• Complete returns, exchanges, and voids with precision and efficiency.
• Manage and reconcile daily sales reports to ensure accuracy.
• Execute phone, online, and special customer orders.
• Maintain the store's appearance to the highest visual presentation standards at all times.
• Restock sales floors throughout the day and during opening and closing shifts to ensure product availability.
• Organize stockrooms meticulously, ensuring accurate merchandise labeling and pricing.
• Assist in the creation and maintenance of merchandising displays and product placement to optimize sales opportunities.
• Receive, check in, price, and process all incoming retail merchandise.
• Enter merchandise data into the inventory system with a high level of accuracy.
• Input future orders as directed and maintain the accuracy of the Retail Checkbook.
• Handle returns of damaged items and coordinate backorders and credits with suppliers.
• Organize and maintain the retail warehouse, including managing recycling and stocking packing materials.
• Deliver "ready" stock to all retail outlets via golf cart, ensuring timely replenishment.
• Ensure retail outlets are consistently stocked with necessary supplies and inventory.
• Lead or assist with physical inventory counts and regular inventory audits.
• Support retail leadership with maintaining inventory accuracy and performing assigned administrative inventory tasks.
• Attend all mandatory staff meetings and training sessions.
• Support the Retail Manager and Retail Supervisor with operational priorities and assigned projects.
• Maintain strict confidentiality, professionalism, and contribute to a positive work environment.
• Act as a backup Retail Sales Associate when required.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of 1 year of retail experience is preferred.
• Experience in inventory management or warehouse operations is considered a plus.
• Proficiency in speaking both English and Arabic languages is essential.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for 95% of the shift.
• Ability to push, pull, bend, reach, and climb ladders or step ladders.
• Ability to work an 8-hour shift performing both sales-floor and warehouse duties.

Required Skills

• Excellent communication and interpersonal skills.
• Strong professionalism and the ability to uphold guest comfort and confidentiality.
• Patience and strong customer-service skills, including the ability to handle difficult interactions effectively.
• Proficiency with basic math and cash-handling procedures.
• Ability to use cash registers and POS systems (training will be provided).
• High level of accuracy, attention to detail, and efficiency in all inventory and sales tasks.
• Ability to execute multiple tasks independently and prioritize effectively.
• Working knowledge of Microsoft Word and Excel is preferred.

Work Environment and Context

This is a full-time position based in Saudi Arabia with Miraval Resorts & Spas. The role involves direct guest interaction and requires the ability to perform physically demanding tasks. The Retail Attendant will be expected to work an 8-hour shift, encompassing both sales-floor and warehouse duties.