Retail Attendant (Saudi National)📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a highly experienced Butler to join the pre-opening team at Raffles The Red Sea. This new ultra-luxury destination is part of Saudi Arabia's Red Sea Project, offering guests a refined experience that combines Raffles' service standards with the natural environment and sustainability principles of Red Sea Global. As a Butler, you will serve as the primary point of contact for guests, ensuring their stay is seamless, intuitive, and personalized from pre-arrival to departure, embodying the brand's philosophy of "Emotional Luxury." The Raffles & Fairmont The Red Sea complex will feature 361 rooms, 11 dining concepts, and a spa. This role is key to creating personalized guest experiences and fostering a culture of storytelling around the resort's offerings.

Key Responsibilities

• Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
• Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
• Oversee professional packing and unpacking services, garment pressing, and shoe shining to high luxury standards.
• Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
• Anticipate guest preferences to curate personalized guest journeys and itineraries, fostering a culture of storytelling around the resort's offerings.
• Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.
• Uphold the brand's "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
• Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
• Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications and Requirements

• Bachelor's degree in hospitality management or a related field.
• Minimum of 4-6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.
• Experience in a pre-opening environment is highly desirable.
• Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Required Skills

• Strong leadership, communication, and guest relations skills.
• An extreme eye for detail.
• Proficiency in Butler service and Front Office management.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• Fluent in English; Arabic and other languages are considered a significant asset.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires 5-10 years of relevant experience. Candidates should possess a strong understanding of ultra-luxury guest expectations and be aligned with the brand's ethos. The ability to contribute to project coordination, scheduling, and document control during the pre-opening phase is highly valued.

About the Role

Fairmont Hotels & Resorts is seeking a skilled and customer-focused Bartender to join the hospitality team at Raffles & Fairmont Red Sea in Umluj, Saudi Arabia. This role is part of the Red Sea Project, a nature-focused resort experience featuring 361 rooms, eleven distinct dining concepts, and a world-class spa. As a Bartender, you will be responsible for crafting non-alcoholic cocktails and beverages, delivering service, and creating guest experiences in an upscale resort environment. You will report to the Outlet Supervisor or Outlet Manager and represent bar operations.

The Raffles & Fairmont Red Sea is situated on 200km of coastline, an archipelago of over 90 islands, and offers a unique natural setting. The resort aims to set new standards in sustainable development and is positioned alongside an 18-hole championship golf course.

Key Responsibilities

• Prepare and serve a variety of non-alcoholic beverages according to established recipes and guest preferences.
• Maintain a clean, organized, and well-stocked bar station, ensuring all equipment and glassware are properly maintained.
• Provide knowledgeable recommendations on beverage selections and menu offerings to enhance guest satisfaction.
• Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments.
• Monitor and manage bar inventory, including stock levels, ordering supplies, and minimizing waste.
• Adhere to all health, safety, and sanitation regulations.
• Collaborate with front-of-house and back-of-house teams to ensure seamless service delivery.
• Engage with guests in a friendly and professional manner, building rapport.
• Maintain composure and efficiency during peak service periods in a fast-paced environment.
• Follow all company policies and procedures while representing the Raffles brand.

Qualifications and Experience

• Proven bartending experience in a luxury hospitality or upscale resort setting.
• Comprehensive knowledge of mocktail preparation and beverage service standards.
• Proficiency with Point of Sale (POS) systems and bar management software.
• Strong understanding of non-alcoholic beverages.
• Excellent cash handling and inventory management skills.
• Exceptional customer service and interpersonal skills with the ability to engage diverse guests.
• Physical stamina to stand for extended periods and work in a fast-paced environment.
• Attention to detail and commitment to maintaining high standards of cleanliness and presentation.
• Knowledge of health and safety regulations.
• Strong communication skills in English; multilingual abilities are preferred.
• Familiarity with Saudi Arabian culture and hospitality expectations is preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Team player mentality with a positive attitude and willingness to support colleagues.

Required Skills

• Mocktail preparation
• Beverage service standards
• Point of Sale (POS) systems
• Bar management software
• Non-alcoholic beverages
• Cash handling
• Inventory management
• Customer service
• Interpersonal skills
• Communication skills

Work Environment and Details

This full-time position is located in Umluj, Tabuk, Saudi Arabia. The role requires the ability to work flexible schedules, including evenings, weekends, and holidays, and demands physical stamina for standing for extended periods in a fast-paced environment.

About the Role

Raffles Hotels & Resorts is seeking an Admin Concierge to join the pre-opening team for Raffles The Red Sea, an ultra-luxury resort within Saudi Arabia's Red Sea Project. This role is integral to ensuring a seamless and refined guest experience, embodying Raffles' commitment to graciousness and personalized service. The Admin Concierge will serve as a central communication point for the lobby, contributing to an environment of elegance and luxury that emphasizes natural beauty and sustainability.

This full-time position is based in Umluj, Tabuk, Saudi Arabia. The ideal candidate will demonstrate a proactive and anticipatory approach, with a strong sense of ownership and accountability, understanding the expectations of ultra-luxury guests and aligning with the brand's high standards.

Key Responsibilities

• Act as the central communication hub for the lobby, coordinating effectively with Doormen, Porters, Reception, and Raffles Butlers to ensure smooth guest journeys.
• Build and maintain detailed guest profiles within the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to facilitate personalized interactions.
• Manage pre-arrival email correspondence, following up on communications with guests and travel agents to confirm arrival details and special arrangements.
• Oversee lobby administrative logistics, including sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory.
• Conduct regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for timely restocking.
• Assist in logging and reporting guest complaints, tracking feedback, and ensuring corrective actions are implemented to uphold brand standards and guest satisfaction.

Qualifications and Requirements

• A minimum of 2 years of experience in a luxury hotel front office or guest relations role.
• Proven experience in project coordination, scheduling, and document control, particularly during pre-opening stages.
• Experience in a pre-opening hotel environment is mandatory.
• A deep understanding of ultra-luxury guest expectations and alignment with luxury brand standards.

Required Skills

• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.
• Experience with hotel Property Management Systems (PMS).
• Exceptional communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Demonstrated guest relations and customer service expertise.
• Effective problem-solving capabilities.
• High level of emotional intelligence and cultural awareness.
• Skills in project coordination, scheduling, and document control.

Work Environment and Professional Conduct

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Candidates are expected to maintain impeccable grooming and professional presentation at all times, adhering to standard etiquette. Confidentiality is paramount, and sensitive guest information must be handled with the utmost discretion and integrity. The role requires a poised, creative, and inquisitive individual with a high level of emotional intelligence and cultural awareness.