Ground Operation Officer

About the Role

Ninja (quick-commerce) is seeking a Ground Operation Officer for a full-time position in Yanbu, Al Madinah Province. This role is integral to supporting daily last-mile delivery operations, ensuring the efficient receipt, organization, verification, and handover of orders to riders and drivers. The Ground Operation Officer plays a key part in maintaining smooth and timely dispatch processes.

Key Responsibilities

• Receive, organize, verify, and hand over orders to riders and drivers.
• Ensure smooth and timely dispatch of orders.
• Maintain a safe and organized hub environment.
• Escalate operational issues as required to relevant teams.
• Collaborate closely with Ground Operation Supervisors, riders, drivers, Order Care, Acquisition, and warehouse teams to ensure efficient delivery operations.
• Support operations during peak-demand periods.

Qualifications and Experience

• High school diploma or equivalent.
• 1-2 years of experience in a relevant field.
• Experience coordinating with drivers/captains and ensuring compliance with Standard Operating Procedures (SOPs).
• Knowledge of safety and security protocols, preferably in a logistics or aviation environment.

Required Skills

• Basic computer skills, including proficiency with Microsoft Office and logistics software.
• Good attention to detail.
• Effective time management abilities.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills for collaboration with various teams.

Work Environment and Schedule

This role operates within a dynamic quick-commerce environment, requiring close interaction with various operational teams. The position requires the ability to work flexible shifts, which may include evenings, weekends, and holidays, to support continuous delivery operations.