Routing Lead

About the Role

Panda Retail Company – Savola Group is seeking a Routing Lead to join their team in Dammam. This role is central to optimizing last-mile delivery operations, focusing on efficient order fulfillment, timely deliveries, and effective utilization of resources. The Routing Lead will support daily operations by converting demand, capacity, and service requirements into actionable routing plans.

Role Purpose

The primary purpose of this position is to plan, configure, and optimize last-mile delivery routes. The Routing Lead will monitor route performance, address exceptions to minimize delays and inefficiencies, and contribute to an improved customer experience and cost efficiency within E-Commerce last-mile operations through data-driven analysis and coordination with dispatch and delivery teams.

Key Responsibilities

• Plan daily delivery routes for last-mile orders to optimize travel distance, delivery windows, and rider capacity.
• Configure routing parameters within routing systems to align with service level agreements and operational constraints.
• Coordinate route assignments with dispatch and delivery teams to ensure balanced workloads and on-time execution.
• Monitor route performance against KPIs such as on-time delivery, distance variance, and drop density to identify improvement opportunities.
• Analyze delivery data to identify routing inefficiencies and recommend adjustments that enhance speed, cost efficiency, and customer experience.
• Validate route changes based on real-time conditions (traffic, order volume, rider availability) to minimize delays and re-routing risks.
• Support issue resolution related to routing exceptions by coordinating with last-mile operations and customer support teams.
• Maintain routing documentation including routing rules, assumptions, and exception logs to ensure consistency and operational clarity.
• Provide operational insights to the Last Mile Assistant Manager through regular performance summaries and improvement suggestions.

Qualifications and Experience

• Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• Minimum of 2 to 5 years of relevant experience in last-mile logistics, route planning, dispatch, or delivery operations.
• Hands-on experience with routing systems, delivery management platforms, and operational data analysis is preferred.

Work Type

This is an Employee position within Panda Retail Company – Savola Group.