Broker Parts Supervisor

About the Role

Abdul Latif Jameel is seeking a Broker Parts Supervisor to join their team in Al Madinah Al Munawwarah, Al Madinah, Saudi Arabia. This full-time role is responsible for achieving parts sales targets by developing new sales channels and customers, and managing the parts order cycle through the JSAP system. The position involves re-invoicing parts orders, issuing PDR requests for discrepancies, and ensuring timely collection of payments while minimizing overdue accounts.

Key Responsibilities

• Achieve parts sales volume and targets by opening new sales deals and building strong client relationships.
• Manage the entire parts sales cycle using the JSAP System, including re-invoicing orders and addressing discrepancies.
• Ensure efficient CBS sales operations, focusing on sales generation, collection of dues, and customer acquisition.
• Plan and execute market visit activities for parts advisors, collect feedback, and report to direct supervisors.
• Issue Parts Discrepancy Reports (PDR) for issues reported by customers and coordinate with the Warehouse team for PDRs or late deliveries.
• Monitor client payments, overdue accounts, and receivable performance.
• Follow up with brokers to issue sales invoices continuously to manage stock aging and ensure prompt delivery of customer orders.
• Collect market insights on parts campaigns and provide recommendations to management.
• Maintain high levels of customer satisfaction.

Role Context and Impact

This role requires a comprehensive understanding of the parts business, effective sales techniques, relationship building, and team management. The Broker Parts Supervisor directly impacts CBS sales achievement and ensures the smooth operation of the sales process and ordering cycle by guaranteeing parts availability and timely processing. The position involves building and maintaining strong relationships with wholesalers and brokers, directly influencing customer satisfaction and CBS performance through efficient order fulfillment.

Framework and Decision-Making Authority

The job holder has the authority to acquire new customers, process, and invoice customer orders in accordance with established processes and policies. There is freedom to meet with direct subordinates (Parts advisors), distribute visit plans, and execute them. Authority is limited regarding declining customer orders or terminating customer relationships.

Qualifications and Experience

• 2-5 years of relevant experience.
• Strong understanding of the parts business and sales techniques.
• Demonstrated ability to build and maintain customer relationships.
• Experience with team management.

Supervision and Authority

The role operates under close supervision, with daily to weekly oversight. The level of authority is very limited, primarily within the scope of system management and order taking.