Career Opportunities: Spa and Wellness Manager📣 Job Ad

About the Role

The Spa and Wellness Manager at Shangri-La Hotel is responsible for the strategic, operational, and financial performance of the spa division. This full-time leadership role focuses on developing and delivering a luxury wellness experience that aligns with Shangri-La’s brand standards, ensuring high guest satisfaction and strong commercial results.

Key Responsibilities

• Manage daily spa operations, focusing on quality, efficiency, and safety.
• Achieve spa revenue, profitability, and budget targets.
• Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
• Identify new business opportunities and market trends to strengthen the spa’s market position.
• Ensure personalized, luxury service for every guest throughout their spa journey.
• Maintain consistently high guest satisfaction scores and service standards.
• Implement improvements based on guest feedback and market expectations.
• Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
• Optimize resources, facilities, inventory, and operational procedures.
• Recruit, train, coach, and retain talented spa professionals.
• Create a culture of service excellence, accountability, and continuous learning.
• Develop leadership capabilities within the spa team.
• Represent the spa professionally within the luxury hospitality and wellness community.

Qualifications and Experience

• Bachelor’s degree or equivalent qualification in Spa Management, Hospitality Management, Wellness, Business Administration, or a related field is preferred.
• Minimum of 7–10 years of experience in luxury spa management, with proven experience in a senior leadership role.
• Strong understanding of spa operations, wellness trends, treatment development, and retail management.

Required Skills

• Excellent leadership, communication, and interpersonal skills.
• Ability to work extended duty hours as required.

Work Environment and Benefits

Shangri-La Hotel offers a workplace that supports self-realization and personal growth. The company provides structured learning and development pathways for professional and leadership skill advancement. Benefits include competitive compensation, recognition programs, and colleague stay/travel perks. Teams promote inclusion, respect diversity, and foster a secure environment for all employees.

Application Information

This is a full-time position for a Spa and Wellness Manager. Salary details will be discussed during the interview process.