City Environmental Operations Manager📣 Job Ad

About the Role

ENGIE Solutions Middle East is seeking an experienced City Environmental Operations Manager to oversee operations in Al Ula and Medina, within the Madinah Province. This full-time position requires a professional with over 10 years of experience to ensure the effective management and performance of environmental operations.

Role Overview

The City Environmental Operations Manager will be responsible for the operational performance of service providers, ensuring adherence to contractual obligations and driving continuous improvement in service delivery. This role encompasses environmental compliance, waste management, pest control, and sustainability programs. Key duties include establishing performance baselines, managing risks, conducting audits, and ensuring quality and regulatory compliance. The manager will also be responsible for stakeholder relationship management and performance reporting.

Key Responsibilities

• Chair operations meetings to review performance, address issues, and align objectives.
• Establish operational performance baselines and ensure alignment with contractual obligations.
• Develop and implement a performance management process for service providers against scope, output specifications, and service level agreements (SLAs).
• Ensure a robust system of planned and ad hoc audits and inspections of service provider performance.
• Track results against key performance indicators (KPIs) and identify areas for improvement.
• Maintain and develop an operational risk register, ensuring risks are identified, assessed, and mitigated.
• Develop and execute risk mitigation plans.
• Ensure quality and compliance inspections confirm adherence to applicable regulations, codes, standards, and best practices.
• Develop and deliver monthly service and performance management reports.
• Identify performance trends and proactively develop improvement plans.
• Manage stakeholder relationships, ensuring effective communication and collaboration.
• Facilitate feedback on service delivery and address concerns promptly.
• Conduct regular reviews of service provider Computer-Aided Facility Management (CAFM) systems for compliance, functionality, and data accuracy.

Qualifications and Experience

• Bachelor's degree in a related field or extensive industry experience with demonstrated technical capabilities.
• Minimum of 15 years of related experience.
• Knowledge of CAFM/EAM systems and asset management principles.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Outlook).

Required Skills

• Skilled in negotiation and project management.
• Strong organizational and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent critical thinking skills.
• Ability to delegate tasks and supervise others.
• Strong multi-tasking abilities and attention to detail.
• Thorough understanding of Contract Management, Asset Management, and Maintenance.