Clerk Reservations

About the Role

Le Meridien is seeking a Clerk-Reservations to manage all aspects of guest reservation requests. This full-time position involves processing reservations, modifications, and cancellations, ensuring accurate room assignments, and providing comprehensive information to guests regarding property services and policies. The role requires a focus on guest service and adherence to company standards.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type and rate.
• Verify room type and rate availability.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.
• Adhere to all company policies and procedures, maintaining a professional appearance and confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Communicate clearly and professionally, including answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• License or Certification: None required.

Physical Demands

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Company Culture

Le Meridien, part of Marriott International, is inspired by the era of glamorous travel, celebrating cultures through a distinctly European spirit. The brand aims to provide authentic, chic, and memorable service that encourages guests to savor their experiences. We value curious and creative individuals who appreciate connecting with like-minded guests and are dedicated to creating memorable experiences.

Equal Opportunity Employer

Le Meridien and Marriott International are committed to being an equal opportunity employer. We welcome all applicants and foster an environment where the unique backgrounds, cultures, talents, and experiences of our associates are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other bases protected by applicable law.