Clerk Reservations

About the Role

Marriott International is seeking a Clerk-Reservations to join their team in Makkah. This is a full-time position suitable for individuals with 0-1 years of experience, including those with no prior related work experience. The role focuses on managing guest reservation requests and ensuring a professional and efficient booking process.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify room type and rate availability.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.
• Adhere to all company policies and procedures, maintaining a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets, guest privacy, and coworker security.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.
• Communicate professionally and clearly, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Execute other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or * equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.