Clerk Reservations

About the Role

Le Méridien Hotels & Resorts is seeking a Clerk Reservations to join their team in Makkah. This full-time position involves managing reservation requests, ensuring guest satisfaction, and supporting revenue maximization. The role is suitable for individuals with 0-1 years of experience, including those with no prior related work experience.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate.
• Follow proper escalation procedures when addressing guest concerns.

Operational Standards and Guest Relations

• Adhere to all company policies and procedures, ensuring a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate clearly and professionally, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to concerns.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.