Concierge

About the Role

Sheraton is seeking a Concierge to join its team. This full-time role involves responding to guest requests, providing information about the property and local amenities, and ensuring guest satisfaction through attentive service. The Concierge will act as a primary point of contact for guest inquiries and special arrangements.

Key Responsibilities

• Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.
• Address special requests from guests with unique needs and follow up to ensure their satisfaction.
• Gather, summarize, and provide information to guests regarding the property and surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact the appropriate individual or department (*, Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor the club lounge for seating availability, service quality, and the safety and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
• Adhere to all company policies and procedures, maintain a clean and professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• Physical Requirements: Ability to stand, sit, or walk for extended periods or an entire work shift. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Company Overview

Sheraton, part of Marriott International, has been a global gathering place since 1937. The company is committed to fostering an inclusive environment where the unique backgrounds of its associates are valued. Sheraton aims to create a sense of belonging in communities worldwide through engaging experiences and thoughtful service.

Equal Opportunity Employer

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.