Concierge📣 Job Ad

About the Role

Le Meridien is seeking a Concierge to join their team. This full-time role involves responding to guest requests, providing information about the property and local amenities, and ensuring guest satisfaction through various services and arrangements. The position requires 0-1 years of experience.

Key Responsibilities

• Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.
• Address special requests from guests with unique needs and follow up to ensure their satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individuals or departments (*, Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor the club lounge for seating availability, service quality, and the safety and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
• Follow all company policies and procedures, maintain a clean and professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

About Le Meridien

Le Meridien draws inspiration from the era of glamorous travel, celebrating each culture through a distinctly European spirit. The brand focuses on providing authentic, chic, and memorable service and experiences for curious and creative guests who appreciate moments of connection and savouring their destination. Le Meridien is part of the Marriott International portfolio of brands.

Commitment to Diversity

Marriott International is an equal opportunity employer committed to welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.