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About Mandarin Oriental

Mandarin Oriental is an award-winning owner and operator of luxury hotels, resorts, and residences globally. The group is recognized for its sought-after properties and provides service inspired by Asian heritage, representing cutting-edge luxury experiences. Mandarin Oriental Al Faisaliah Riyadh, located in the heart of Riyadh, sets new standards for luxury and is one of Saudi Arabia's most sought-after addresses.

About the Concierge Agent Role

The Concierge Agent, based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department, is responsible for delivering personalized, proactive, and professional service to guests. This full-time role involves handling requests, arranging transportation and reservations, and providing expert local recommendations. The Concierge Agent acts as a key ambassador for the hotel, ensuring memorable guest experiences and maintaining operational records in line with Mandarin Oriental standards. The position requires 0-1 years of experience.

Key Responsibilities

• Support and adhere to all policies and procedures related to Safe, Sound, and Sustainable practices at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy regarding content published on any social media platform.
• Maintain a zero-tolerance stance on all forms of harassment or discrimination, including those based on gender, disability, race, religion, national origin, age, sexual orientation, or marital status.
• Carry out additional duties as requested by management, related to hotel operational activities.
• Engage in focused conversations with guests to identify their personal preferences.
• Proactively anticipate and fulfill the complete requirements of each guest to ensure a unique and memorable experience.
• Act as a hotel ambassador at all times.
• Maintain awareness of fire and evacuation procedures related to the Concierge Desk.
• Maintain the logbook at the Concierge Desk for handover between shifts.
• Maintain records for all guest transportation bookings and share information with the butler.

Commitment to Colleagues

Mandarin Oriental is committed to the growth and well-being of its colleagues. This includes unique learning and development programs designed for various career stages. The MOstay program offers complimentary nights and attractive rates for colleagues and their loved ones at Mandarin Oriental properties worldwide. Additionally, a variety of health benefits and wellness programs are provided globally to support work-life balance. Retirement plans are also offered, depending on length of service and role.