Customer Marketing &amp Product Marketing Knowledge

About the Role

Lucidya is seeking a Customer Marketing & Product Marketing Knowledge Intern to support communication efforts across Customer Experience, Product Management, Marketing, and customers. This full-time internship, requiring 0-1 years of experience, focuses on organizing product knowledge, customer feedback, and customer-facing communications to ensure clarity and alignment.

Key Responsibilities

• Assist in aligning CX and Product Management teams by organizing customer feedback, product questions, and feature requests.
• Draft and update customer communications across various channels, including Intercom, email, in-app messaging, and help-center content.
• Support the development of product marketing materials such as product updates, FAQs, release notes, and customer education content.
• Identify recurring customer questions and knowledge gaps, and propose solutions to improve communication and product adoption.
• Maintain shared knowledge resources and provide concise summaries of customer insights to internal teams.

Experience Required

Candidates should have 0-1 years of relevant experience. This role is suitable for individuals looking to gain practical experience in customer marketing, product marketing, and knowledge management within a professional environment.

Work Type

This is a full-time internship position.

Company Overview

Lucidya is the hiring company for this internship. Further details regarding the company's industry were not provided.

Application Process

The salary for this position will be disclosed during the application process. Interested candidates are encouraged to apply.