Customer Service Representative
22 minutes ago
 | Salary |  4,000 / Daily |
 | Contract Type | Full-time |
 | Workplace type | Remote |
 | Location | Saudi Arabia |
Customer Success Virtual Assistant
You’ll be on the front lines of member engagement, acting as a critical bridge between our team and community. Your responsibilities will range from onboarding support and follow-ups to lab coordination, admin tasks, and collecting user insights—making sure nothing slips through the cracks and every user feels supported and empowered.
Responsibilities
User Onboarding & Ongoing Support
Help new users sign up, complete their health profiles, book lab tests, and understand next steps.
Send timely, personalized reminders to users who haven’t completed key actions (*, uploading lab results, starting their plan).
Host onboarding calls (Zoom or Google Meet) when needed to explain the process, lab prep, and what users can expect in their personalized health plan.
Respond to inquiries via WhatsApp or email with clarity, professionalism, and empathy.
Escalate only when necessary and keep internal communication focused and efficient.
Partner/Lab Coordination
Confirm the test booking.
Confirm that test results are delivered on time and uploaded correctly into user records.
Act as a liaison between users and lab partners to ensure clarity and coordination.
Customer Feedback & Testimonials
Send post-plan surveys to gather feedback and track user satisfaction.
Follow up to collect testimonials, Net Promoter Scores (NPS), or referrals.
Identify patterns in feedback and report key themes to product, content, or clinical teams
Admin & Knowledge Tasks
Keep the CRM and internal dashboards up to date with user progress and notes.
Help build and maintain a dynamic FAQ or Help Center based on real user questions and needs.
Requirements
Warm, empathetic, and professional communication skills—written and verbal.
Organized, detail-oriented, and self-motivated with the ability to handle multiple users and priorities.
Comfortable using: Meta Business Suite, WhatsApp Business, Google Workspace, Klavyio, Wati, CRMs, and other digital tools.
Bonus if You…
Worked at a start up before
Have experience with medical practices, wellness brands, or telehealth services
Use Claude code or codex
Are familiar with lab testing workflows or preventive health basics (we’ll train you either way).
Have previously supported a doctor, founder, or customer-facing team.
Requirements
- For Saudis Only
- Requires 2-5 Years experience
- Expert or Advanced in English
