Director of Residence

About the Role

Four Seasons Hotels Limited is seeking a Director of Residence for the Four Seasons Resort & Residences Amaala. This full-time role involves leading the Private Residence department and overseeing all residential operations to ensure exceptional service for homeowners and their guests. The Director of Residence will maintain Four Seasons standards, manage residential services and budgets, and ensure compliance with applicable Saudi Arabian laws and regulations.

Key Responsibilities

• Lead daily operations of the Private Residence department, ensuring consistent delivery of Four Seasons service standards.
• Cultivate strong relationships with homeowners and residents, addressing requests and concerns promptly and professionally.
• Recruit, lead, train, and develop the residential team, promoting accountability, teamwork, and service excellence.
• Prepare and manage residential operating budgets, monitor expenditures, and oversee financial reporting and cost control.
• Coordinate with various departments, including Housekeeping, Engineering, and Security, to maintain residences, shared facilities, and common areas.
• Oversee residential service agreements and external service providers to ensure quality, efficiency, and contractual compliance.
• Develop and implement residential policies and procedures in line with Four Seasons standards and relevant Saudi Arabian laws.
• Manage preventive maintenance, property inspections, and improvement plans to safeguard residential assets.
• Ensure effective health, safety, security, and emergency procedures are in place across all residential operations.
• Maintain accurate operational records and provide regular updates to senior management and homeowners as required.

Qualifications and Experience

• A bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field, or equivalent relevant experience.
• Over 10 years of significant leadership experience in luxury residential operations, property management, or luxury hospitality.
• Strong knowledge of residential operations, homeowner relations, budgeting, and financial management.

Required Skills

• Excellent leadership, communication, problem-solving, and interpersonal skills.
• Knowledge of applicable Saudi Arabian regulations related to residential operations, employment, health, and safety.

Work Type

This is a full-time position within the Four Seasons Hotels Limited team.